Fråga: Realtidsskanning eller DeepGuard har upptäckt att en fil är skadlig. Hur skickar jag en exempelfil till Virus Labs för att ta reda på om det är ett falskt positivt resultat? Vad händer om en eventuellt skadlig fil inte har upptäckts, hur skickar man in en exempelfil till Virus Labs för att ta reda på om det är ett…
Problem: När en WithSecure slutpunkt installeras på en dator eller server används CPU:n eller minnet (RAM) högt och program upplever prestandaproblem. Anslutningen för vissa program kan också vara långsam eller helt blockerad. Problemet påverkar alla WithSecure klienter:* Elements Endpoint Protection EPP för datorer *…
Problem: Får felmeddelandet "Din inloggning till WithSecure™ Partner Portal misslyckades. Försök att använda en annan webbläsare eller öppna ett supportärende på: https://www.withsecure.com/en/support " när du loggar in på Partner Portal. Lösning: Det här felmeddelandet visas vanligtvis när användaren har ett befintligt…
Problem: Jag vill registrera min Policy Manager-server som inte är ansluten till ett nätverk (offline), hur går jag vidare?Lösning: * Kontakta WithSecure support genom att öppna en supportförfrågan här. * Ange följande information så att WithSecure tekniska support kan skapa en offline-registreringsfil: * Kontonamn *…
Issue: Elements Linux Protection or Business Suite Linux Security 64 installation fails with error "Warning: Installation timed out on setting up SELinux integration.". Full error message: Installing WithSecure Linux Security 64 Setting up integration with SELinux Warning: Installation timed out on setting up SELinux…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: User has a new mobile device and wants to move or transfer the authenticator to the new device Device that had the multi factor authentication (MFA) application…
Issue: How does the network drive scanning work?Resolution: Scan network drives setting is enabled by default. How does it behave? * Scanning only happens upon execution of (executable) files on the network drive * Basic open / close, copy / paste operations for a file are not scanned #For Elements EPP, users can enable…
Problem: Endpoint Detection and Response (RDR) sensor i Business Suite Client Security eller Server Security kan inte ansluta till serverdel. Användargränssnittet visar statusen "Sensorn är inte aktiverad" och enheten syns inte i EDR-portalen.Lösning: WithSecure rekommenderar att lägga till följande scope till vitlistade…
Issue: EDR Sensor Disabled status is shown in the Elements Security Center for a device even after uninstall/re-installation. Resolution: If EDR sensor status is shown as disabled in the Elements portal's Devices page, make sure that the EDR Sensor is enabled in the profile that is in use on the device: * Log in to the…
Problem: Felet "Det gick inte att hämta data för borttagning av operationer" vid försök att läsa in ett visst BCD-ID. Endast det specifika BCD-ID:t visar felet. Andra BCD:er har inga problem. Lösning: Kontrollera om enheten som är länkad till den problematiska BCD:n fortfarande finns i enhetslistan eller inte har tagits…
Issue: Following a Elements Collaboration Protection change on September 10, mailbox usage reporting to the dashboard was unintentionally left disabled. As a result, the Active Mailboxes metric in the Home Dashboard may incorrectly show 0 active mailboxes from September 11 onward. Resolution: This is a reporting issue only…
Issue: How does Elements Collaboration Protection subscription usage work? How does Collaboration Protection allocate licenses when there are more mailboxes than licenses available? Resolution: How license allocation works Initial setup or protection settings change Protect all mailboxes When "Protect all mailboxes" is…
Issue: Elements Collaboration Protection Security event page shows the warning "Mailbox protection for mailbox was temporarily disabled due to service issues. The system will attempt to restore it automatically." from the source Provisioning service. What causes this issue and does something need to be done to fix it?…
Problem: Fel vid uppdatering av Azure Entra ID Identity-skript; "FEL under Azure-distribution: Det går inte att validera argumentet för parametern 'Tenant'. Argumentet är null eller tomt. Ange ett argument som inte är null eller tomt och försök sedan att utföra kommandot igen." Samlar in information om misslyckade…
Issue / Symptoms: Error: "The management group cannot be found" when deploying Elements Identity Security for Entra ID with the /deploy.ps1 command. Additional errors: "The deployment validation failed. Deployment WSecCD-azure_entra_id terminates with the unexpected state." Resolution: If you get this error, we recommend…
Problem: Hur tar man bort/lägger till/ändrar/modifierar en användare i Elements Vulnerability Management-portalenLösning: Sidan Användare i Elements Vulnerability Management-portalen gör det möjligt att hantera användaråtkomst med hjälp av principer för rollbaserad åtkomstkontroll (RBAC). Användare med administratör har…
Issue: I receive the following error when trying to access the Exposure Management in the Elements Security Center: No access rights. You do not have rights to Exposure Management content of this organization. No permission You don't have access to view this page. Please contact your organization administrator to receive…
Issue: After onboarding a new Elements Exposure Management, the Identities view in the Elements Security Center does not populate data. I followed the steps documented in the help guide: https://www.withsecure.com/userguides/product.html#business/xm/latest/en/concept_hvd_jcy_bbc-latest-en How soon can I expect the data to…
Issue: Using the following API endpoints to enable or disable vulnerability agent scanning: "https://portal.radar.elements.withsecure.com/api/latest/things/enable" "https://portal.radar.elements.withsecure.com/api/latest/things/disable". Getting the error when trying to enable scanning. Error: Request header field…
Issue: How can a partner or end-customer company get administrator rights so that they can access all Elements Exposure Management pages and settings in the Elements Security Center portal. Resolution: The Exposure Management - Exposure rights are not granted automatically for neither partners nor end-customer companies…
Issue: Partner requests for Partner Portal instructions or User Guide on how to use the new Partner Portal: * How to renew existing renewable subscriptions * How to amend subscriptions (increase of decrease the amount of licenses or upgrade subscription to include EDR or Premium) Resolution: You can find the latest Partner…
Problem: Realtidsskanning eller DeepGuard har upptäckt att en fil är skadlig. Hur skickar jag in en exempelfil till viruslaboratorier för att ta reda på om den är ett falskt positivt resultat? Vad händer om en potentiellt skadlig fil inte har upptäckts, hur skickar man in en exempelfil till virus för att ta reda på om den…
Issue: This article applies to the following WithSecure products: Elements Agent (EPP for Computers and EPP for Servers), Business Suite Client Security and Server Security The WithSecure Corporate product installation fails with the error below: Example error: -- Error 1722. There is a problem with this Windows Installer…
Issue: What is the recommendation for Windows/Windows SQL server scanning settings? Should the SQL databases and logs be excluded in the virus scanning settings?Resolution: As a general rule we always advise to follow Microsoft's official recommendations from their KB base about exclusions on Microsoft corporate software.…
Issue: When the Policy Manager Server forwards event logs to the syslog server, the log comes in UTC time format. Can it be changed to the Policy Manager Server's operating system time format? Resolution: Regarding the syslog timestamp from Policy Manager Server — this is by design. Policy Manager Server always forwards…
Issue: Why do Client Security and Server Security host devices send the following alert to the Policy Manager Consoler Alerts tab? Access to file was blocked. Application path: C:Example\Example.exe Path: C:\ProgramData\Example\Example\ Resolution: This type of block is the function of the Tamper Protection functionality.…
Issue: When URL Protection is enabled, links in email sent internally and externally has its URL syntax replaced which may break certain links. How to allow those URLs without disabling URL Protection in Cloud Protection for Salesforce?Resolution: Follow these steps to exclude a URL:* Login to Cloud Protection and go to…
Issue: How to upgrade Cloud Protection for Salesforce? Is there any roll-back option available after upgrade to latest version so that incase if there is any issue with the new version then we can rollback to old version. Resolution: The latest version of the Cloud Protection for Salesforce solution is always available in…
As of February 2026 partner users can no longer self-register into the Partner Portal. Instead, their company administrators can add them to their company. This change enhances security and removes the waiting time for activating new accounts. Here is how to add a new user account to Partner Portal as a Partner Portal…