Issue:
Protection for OneDrive assets are always Unprotected. If we try to enable it manually, after a short time it will goes back to Unprotected status.
This happens a few tenant accounts
Resolution:
In relation to the issue of OneDrive assets losing protection over time, you might want to review the Elements Collaboration Protection permissions in Microsoft Azure for OneDrive. There's possibility permission for the OneDrive assets were revoked and that's why it keeps reverting back to 'Unprotected' status.
In that case, the solution would be to manually disconnect the affected OneDrive service on affected tenant accounts and once it's disconnected, reconnect it and configure protection if needed according to the instruction in this product admin guide:
https://www.withsecure.com/userguides/product.html#business/fse4ms365/latest/en/task_81C9FFE13F4F41C6A0BD117DDA07AE41-latest-en
In order to reconnect the OneDrive service, you will need to use Microsoft admin account for given tenants.
If the issue continues, provide the following information for further assistance.
- Microsoft Azure Active Directory (tenant) ID
- WithSecure (tenant) ID
- License keys
Follow this guide on how to obtain aforementioned information:
- Log on to the Elements Security Center https://elements.withsecure.com/
- Go to Collaboration Protection > Cloud services
- Select the tenant cloud services
- The information will be displayed under the Summary tab
Article no: 000045212