Issue: How to transfer, move or change a customer company from old reseller partner to a new reseller partner? Resolution: If you are a reseller partner, contact WithSecure Order Services directly by sending an email to their address. The WithSecure Order Services email address can be found in the Partner Portal on the…
Issue: How to install Elements Mobile Protection to Android or Apple iOS mobile devices from the Elements Endpoint Protection portal? Resolution: Follow the steps below to send Elements Mobile Protection installation email to Android or Apple iOS devices:* Log in to the Elements Security Center:…
Issue: How to enable or disable Tamper Protection feature for Elements Endpoint Protection?Resolution: How to enable or disable Tamper Protection: * Log in to the Elements Endpoint Protection Portal * Go to the Security Configurations on the left menu * Go to the Profiles page * Click on the profile you want to edit * Go…
Issue: I as an WithSecure Solution provider (SOP) do not know where or how to upload my company logo for my WithSecure Elements customers. I want to have my company logo visible on the Elements Endpoint Protection portal and on the Elements Agent. Resolution: You can customize the WithSecure Elements portal with your logo…
Issue: How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription?* Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) * Client Security * Server Security * Atlant * Elements Vulnerability…
Issue: When the Tamper Protection (Resource protection) feature enabled on a device, how can the Elements Agent be uninstalled if Tamper Protection is blocking the uninstallation using uninstallation tool and a local user is not allowed to use the Windows apps and features function to uninstall Elements Agent?Resolution:…
Issue: How to create a Real-Time Scanning or DeepGuard exclusion for a file or folder for Elements Endpoint Protection (EPP for Computers or EPP for Servers) when the SHA-1 of the application changes with each update?Resolution: You can exclude a file or folder from all security measures by following these steps:* Log in…
Issue: How to create a Connection Control exclusion, so that a URL or website address will not be blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) Connection Control feature?Resolution: The site needs to be added to the allowed sites list, so that the user can continue to the website even if…
Issue: How to exclude file extensions from WithSecure Elements EPP for Computers and for Servers Real-time scanning using the WithSecure Elements Endpoint Protection portal?Resolution: Follow these steps to create an Real-time scanning exclusion for specific file extensions: * Log in to the Elements Endpoint Protection…
Issue: How to reset biometric key device registration in the Elements Security Center portal? For example if a device or computer was reinstalled and the biometric keys for it need to be added again for faster two-factor authentication (2FA)Resolution: Here are the steps on how to reset the biometric keys for a device: *…