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F-Secure Elements Endpoint Protection Application Control rule "Block rare and unknown files in Temp folder" blocks an application
Issue: Elements Endpoint Protection (EPP for Computers or EPP for Servers) Application Control rule "Block rare and unknown files in Temp folder" or "Block rare and unknown files in Downloads folder" blocks an application from running. How to create an Application Control exclusion to allow the application to run?…
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Software Updater unable to download Java updates
Issue: Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually. Resolution: Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server…
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F-Secure Computer Protection is reporting GUTS2 is not connected.
Issue: F-Secure Computer Protection is reporting GUTS2 is not connected. Resolution: Ensure that our URLs / Domain address are white-listed in your Network premises firewall/router and so do also on the workstation. Hence this will help the workstation to connect to our GUTS2 network, in order to fetch the required updates…
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Elements Endpoint Protection WMI Provider is not working on a Windows device
Issue: Why is the WMI Provider not working in Elements EPP for Computers or EPP for Servers on a Windows device? Resolution: WMI Provider is by default disabled. You can enable the WMI Provider from the Endpoint Protection device profile: * Log in to the Elements Endpoint Protection portal * Go to Profiles page * Select…
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Subscription termination or cancellation request for an Elements subscription
Issue: Customer or reseller partner would like to cancel a WithSecure Elements subscription, how to cancel? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription. If you are a reseller partner, you can terminate a license through the…
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Elements Endpoint Protection infections email alerts are delayed or do not arrive to the recipients
Issue: Elements Endpoint Protection infections email alerts are delayed or do not arrive to the recipients. The email alerts recipients are configured correctly from the Alerting configuration page in the Elements Endpoint Protection Portal. Resolution: If you are using HTTP proxy in your environment, you need to configure…
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How do I download and install F-Secure Elements Endpoint Protection products?
Issue: How can I download and install Elements Endpoint Protection products: * EPP for Computers (Windows, Mac OS) * EPP for Servers (Windows, Linux) Resolution: Follow the steps below to download and install F-Secure Elements Endpoint Protection products: * Log in to Elements Endpoint Protection Portal* EMEA (PSB1) *…
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Elements Endpoint Protection Web traffic scanning (Advanced Network Protection) is blocking or slowing down HTTP connections to an internal server, URL or of an application
Issue: * When the Web traffic scanning (Advanced Network Protection) feature is enabled, some applications are unable to connect to an internal server and some website addresses (URLs) are inaccessible or some applications have connectivity or performance (slowness) issues * Java-based applications unable to connect to an…
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How to change the subscription key of Elements Endpoint Protection Agent via the portal or locally on the device?
Issue: How to remotely change the subscription key of the Elements Endpoint Agent (EPP for Computers and EPP for Servers) via the Endpoint Protection Portal? Resolution: Follow these steps to remotely change a subscription key of a device using the Endpoint Protection Portal: * Log into the Endpoint Protection Portal * Go…
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Does the scheduled scanning start on the next startup, in case the system is shut down during the scheduled scan time?
Issue: If a scheduled scanning time has been set for F-Secure PSB Computer Protection or Server Protection, does scheduled scan start on the next startup, in case the system has been shut down or offline during the scheduled scan time? Resolution: The scheduled scan does not start on the next computer startup. It will…