Endpoint Protection

WithSecure Windows endpoint client has created multiple subfolders in C:\Users\All Users\F-Secure\NS\default and C:\ProgramData\F-Secure\NS\default
Issue: WithSecure Windows endpoint client has created multiple subfolders in C:\Users\All Users\F-Secure\NS\default and C:\ProgramData\F-Secure\NS\default The subfolders seem to be looping in an NS\default\NS\default pattern.Resolution: This is by design. The junction is part of product migration logic from an old version…
WithSecure Endpoint Protection Software Updater is not installing Citrix, Java and Microsoft Cumulative Update for Windows 10
Issue: WithSecure EPP for Computers or for Servers Software Updater is displaying installation failed, try again for Windows 10 Cumulative Updates. As for Citrix and Java updates, I get a message that manual file download required, how can I fix this?Resolution: If you come across installation errors for Microsoft…
WithSecure Elements Endpoint Protection product installation fails with error: "You cannot use the subscription key you entered for this computer anymore."
Issue: When installing an WithSecure Elements Endpoint Protection product (Elements EPP for Computer or for Servers), user encounters an error about the subscription key they are trying to use:* Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact…
Wrong username or password error when trying to login to my account in Elements Security Center portal
Issue: Upon logging into WithSecure Elements Security Center, I get an error saying my login credentials are incorrect. Error: Wrong username or password. Resolution: You need to ensure that you use the correct URL to log into the WithSecure Elements Security Center using the correct username:…
WithSecure Elements EPP firewall is blocking RDP access for computers
Issue: RDP connections for computers are being blocked by WithSecure Elements Endpoint Protection (EPP) firewall.Resolution: The default WithSecure Office (open) firewall rules blocks RDP connection. If you have a current profile where Firewall rule allows RDP access, select the list of devices and assign the profile…
Will WithSecure support upcoming MacOS Tahoe?
Issue: Are you able to give us a date when WithSecure will support macOS Tahoe (which will probably be released soon). Resolution: Elements Agent We will be releasing Elements Agent 25.4 which contains Tahoe compatibility. In Q4 there is going to be a Elements Agent 25.5 built with full Xcode 26 & macOS 26 SDKs MDR MDR…
Elements Connector-fel "Anslutning till uppdateringsservern misslyckades för adressen https://guts2.sp.f-secure.com"
Issue: När en Elements Connectors detaljer visas i Elements Security Center-portalen visar statussidan följande felmeddelande: * Anslutningen till uppdateringsservrarna har misslyckats: https://guts2.sp.f-secure.com Resolution: Detta felmeddelande är att vänta. https://guts2.sp.f-secure.com-adressen som anges i felet är…
Wrong username or password error when trying to login to my account in Elements Security Center portal
Issue: Upon logging into WithSecure Elements Security Center, I get an error saying my login credentials are incorrect. Error: Wrong username or password. Resolution: You need to ensure that you use the correct URL to log into the WithSecure Elements Security Center using the correct username:…
Elements Endpoint Protections värd syns inte i Elements Endpoint Protections portal
Issue: Efter installation av Elements Agent på en dator visas inte värdenheten för Elements EPP för datorer eller EPP för värd på sidan "Enheter" i Elements Endpoint Protection-portalen. Varför hittas inte enheten på sidan "Enheter"? Resolution: Följ den här checklistan för att kontrollera att allt är okej: * Kontrollera…
Hur tar man bort en enhet i Elements Security Center?
Issue: Hur tar man bort en Elements EPP for Computers eller EPP for Servers-enhet i Elements Security Center? Hur släpper man en licens? Resolution: Du kan ta bort enheter från Elements Security Center genom att följa stegen nedan. När en enhet har tagits bort från Elements Security Center kan licensen den använde användas…