-
PSB Server Security/Server Protection installation validation fails with error "The specified subscription number is invalid"
Issue: User receives error "The specified subscription number is invalid" after entering the subscription key for PSB Server Security / Server Protection during installation of PSB Server Security. Resolution: The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead or from…
-
How do I create a custom F-Secure Elements EPP for Computers or for Servers profile in Elements Endpoint Protection Portal?
Issue: How do I create a custom F-Secure Elements EPP for Computers or for Servers profile in Elements Endpoint Protection Portal? Resolution: Here are instructions on how you can create a custom profile which can be edited in the Elements Endpoint Protection Portal: Creating a custom profile: * Log in to the Elements…
-
Unable to install PSB Computer Protection or Server Protection due to .NET Framework 4.7.2 dependency
Issue: * Unable to install PSB Computer or Server Protection due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. * This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error 1603 during…
-
F-Secure Elements Agent shows a notification to restart the computer after receiving a critical update
Issue: F-Secure Elements Agent (Elements EPP for Computers or EPP for Servers) user interface displays the following message: "Restart required. F-Secure Elements EPP for Computers received a critical update. To keep you up to date, restart your computer". The message remains despite me restarting the computer a few times.…
-
F-Secure Elements Agent GUI displays error: "Your subscription for this device has expired or it has been removed"
Issue: F-Secure Elements Agent (EPP for Computers or EPP for Servers) local user interface displays the error message: "Your subscription for this device has expired or it has been removed" Resolution: Check that the device has not been removed from the Elements Endpoint Protection Portal * Log in to the Elements Endpoint…
-
How can I verify which host is still installed with PSB Workstation Security via PSB Portal?
Issue: I would like to find out which hosts are still installed with PSB Workstation Security in the PSB portal Resolution: You can filter the hosts by Product type in the F-Secure PSB portal to find which hosts are installed with PSB Workstation Security. Steps: * Log in to PSB Portal * Click Devices * Click on the…
-
F-Secure Endpoint Protection Software Updater is not installing Citrix, Java and Microsoft Cumulative Update for Windows 10
Issue: F-Secure EPP for Computers or for Servers Software Updater is displaying installation failed, try again for Windows 10 Cumulative Updates. As for Citrix and Java updates, I get a message that manual file download required, how can I fix this? Resolution: If you come across installation errors for Microsoft…
-
How do I reset my password for my F-Secure Mobile Service Protection (MSP) account?
Issue: I am unable to login into my Protection Service for Mobile (MSP) account, how do I reset my password? Resolution: Proceed to contact F-Secure support here to reset your password. Provide your user name in the support request. Article no: 000001116
-
F-Secure PSB Server Security installation displays error "The subscription key you entered cannot be recognized."
Issue: Error: "The subscription key you entered cannot be recognized." after entering subscription key during F-Secure PSB Server Security installation. Resolution: If you get the "The subscription key you entered cannot be recognized." error when entering your subscription key during installation, check the following: *…
-
Moving F-Secure Elements EPP for Computers or for Servers devices to another Elements Endpoint Protection portal
Issue: How to move current F-Secure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product? Resolution: The Fs_oneclient_logout tool allows you to log out from the F-Secure Agent on the device, so that you can re-enter the…