F-Secure FSAVD process causing high CPU usage when using Microsoft Outlook in Mac OSX.
Issue: * process FSAVD is causing a significant amount of CPU usage while Outlook is running Resolution: You can run the following commands in the Terminal to exclude Outlook from scanning: * echo "/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook" | sudo tee -a…
PSB Computer Protection user interface breaks after setting http proxy settings
Issue: There is an issue with the Computer Protection UI after setting an http proxy in the program settings. The proxy was set with the following format: http://username:password@<IP-Address> After setting the proxy address and closing the Settings window, the F-Secure icon goes missing from the system tray. It is also…
F-Secure PSB Computer Protection shows "check that your internet connection is working" error after entering subscription key
Issue: F-Secure PSB Computer Protection shows "Check that your internet connection is working and try again" error after entering subscription key during installation. Resolution: If you are connected to the internet and still getting the "Check that your internet connection is working and try again" error message during…
PSB Server Security/Server Protection installation validation fails with error "The specified subscription number is invalid"
Issue: User receives error "The specified subscription number is invalid" after entering the subscription key for PSB Server Security / Server Protection during installation of PSB Server Security. Resolution: The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead or from…
F-Secure PSB Computer Protection Web traffic scanning feature is blocking an internal server or website
Issue: * If the Web Traffic Scanning feature is enabled in PSB Computer Protection, the connection to an internal server or website is really slow or fully blocked. * Software that connects to the internal server hang up or freeze. * Disabling Web Traffic Scanning feature fixes the connection issues. Resolution: The…
Unable to set time for Scheduled scan in PSB portal
Issue: It is not possible to set a time (hours and/or minutes) for a scheduled scan in the PSB Portal. * If only the scanning time is modified, the option to save and publish the profile never appears * If other settings are modified as well as the scanning time, it is possible to save and publish the profile. However, the…
Channel upgrade from F-Secure PSB Server Security to PSB Server Protection does not start the upgrade on the servers
Issue: After enabling the channel upgrade feature from the subscriptions page in PSB Portal, the F-Secure PSB Server Security installations are not upgraded to F-Secure PSB Server Protection. Resolution: If you have PSB Server Security installed on the server and it is not upgrading to PSB Server Protection - Here is a…
How can I verify which host is still installed with PSB Workstation Security via PSB Portal?
Issue: I would like to find out which hosts are still installed with PSB Workstation Security in the PSB portal Resolution: You can filter the hosts by Product type in the F-Secure PSB portal to find which hosts are installed with PSB Workstation Security. Steps: * Log in to PSB Portal * Click Devices * Click on the…
Disclaimer is not added to TNEF mails with empty body
Disclaimer is not added to TNEF mails with empty body Disclaimer is not added to TNEF-encoded mails with empty body, having no text and no attachments. This problem occurs only on Microsoft Exchange Server 2007.
Disclaimers are not added to messages released from quarantine
Disclaimers are not added to messages released from quarantine Disclaimers are not added to outbound mails that are manually released from the Quarantine because it is not possible to evaluate if they are really safe or not.