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Connection Control banner showing to all users on an RDS or Terminal Server when the feature is enabled with Elements EPP for Servers
Issue: When running WithSecure Elements EPP for Servers on an Microsoft RDS server, where multi user can login to this RDS host, WithSecure Connection Control banner is shown for all users on the RDS host WithSecure Connection Control banner prompts all connected users when one user goes to a banking web page, with the…
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Elements Computer Protection for Mac installation fails due to product not being compatible with McAfee Menulet
Issue: Installation of F-Secure Elements Computer Protection for Mac fails with error message: "product is not compatible with com.mcafee.menulet." Resolution: It is advised to disable password and tamper protection for McAfee Business End Point Products to allow F-Secure Sidegrade feature to work. Steps on how to…
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DataGuard blocks Snipping Tool as svchost.exe on Windows devices
Issue: DataGuard blocks SnippingTool as svchost.exe on Windows 10 and 11 devices when taking screenshots with the tool. Allowing Snippingtool.exe does not solve the issue. Resolution: When you take a screenshot with Snipping Tool using the Win+Shift+S keyboard shortcut or with the print screen button, it takes the…
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Elements Agent GUI displays error: "Your subscription for this device has expired or it has been removed"
Issue: Elements Agent (EPP for Computers or EPP for Servers) local user interface displays the error message: "Your subscription for this device has expired or it has been removed" Resolution: Check that the device has not been removed from the Elements Endpoint Protection Portal * Log in to the Elements Endpoint…
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Elements Agent installation fails with "Something went wrong" error
Issue: When trying to install Elements Agent (EPP for Computers or for Servers) in a Windows computer or server, but the installation failing with error "Something went wrong" Resolution: Proceed to check if you can find any information in the server's Event Viewer (application) that indicates this installation error. As…
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Does the scheduled scanning start on the next startup, in case the system is shut down during the scheduled scan time?
Issue: If a scheduled scanning time has been set for Elements Endpoint Protection for Computers (Elements Agent), does scheduled scan start on the next startup, in case the system has been shut down or offline during the scheduled scan time? Resolution: The scheduled scan does not start on the next computer startup. It…
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Elements Agent installation fails on a tablet with ARM-based processor like for example the Microsoft Surface Pro X
Issue: When trying to install WithSecure Elements Agent (EPP - Elements Endpoint Protection for Computers) on a Microsoft Surface Pro X, the installation seems to stop promptly and never finishes. Is it because the product doesn't support the processor? Resolution: The Microsoft Surface Pro X has an ARM-based processor…
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Elements Connector cannot show welcome page after installation
Issue: Elements Connector cannot show welcome page after installation Resolution: By changing Connector port can help to resolve this issue. To change Connector http/https port, you can change registry entry to unused number. > HKEY_LOCAL_MACHINE\SOFTWARE\WithSecure\ElementsConnector>HttpPortNum >…
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Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
Issue: When an Elements Connector's details are viewed in the Elements Security Center portal, the Status page shows the following error notification: * Connection to the update server(s) has failed: https://guts2.sp.f-secure.com Resolution: This error notification is to be expected. The https://guts2.sp.f-secure.com…
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Device name is not updating to the new name in the Endpoint Protection Portal after changing the computer name
Issue: After changing the computer name of a computer where Elements Agent (EPP for Computers or EPP for Servers) is installed, the device name is not updated to the new name in the Elements Endpoint Protection portal Devices page. Resolution: The product does not immediately update the device name in the Elements Endpoint…