Issue: Veeam Backup & Replication Console update fails when Elements Endpoint Protection Security Features are enabled. Installation fails with error: Deleting temporary folder Error: The process cannot access the file because it is being used by another process. Failed to delete file:…
Issue: Why doesn´t the Elements Security Center portal's Events > Security Events alert detections always show or include the Powershell command which was run one the device, if the detection process is Powershell? Resolution: The Powershell command is only shown in the Security Events alert detection if the detection…
Issue: When Elements Endpoint Protection Software Updater feature starts installing an update on a Windows computer, a Windows User Access Control (UAC) prompt is shown and it asks the local end-user to enter admin credentials (username and password) to continue with the update installation. If the end user selects "No"…
Issue: Can I transfer, move or export an Elements Endpoint Protection (EPP for Computers or EPP for Servers) profile to another company account in the Elements Security Center Portal? Resolution: A WithSecure Solution Provider (SOP) partner with partner level access to the Elements Security Center portal can copy a profile…
Issue: Error: "User cannot be added to this organization." appears on the Management > Organization Settings > Security Administrators page when trying to add administrator in the Elements portal. Resolution: This error usually means that the user already has access rights to an Elements organization, but currently there…
Issue: Customer or reseller partner would like to cancel an existing Evergreen (SaaS) WithSecure Elements subscription. How to cancel it? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of an existing Evergreen (SaaS) subscription. If you are a…
Issue: How to change, transfer or migrate two-factor authentication (2FA) / Multi-factor authenticator (MFA) to a new authenticator device? Resolution: If you still have access to the old authenticator, you can move the authenticator to a new device by logging in with the existing authenticator to the Elements portal.* Log…
Issue: How to configure Device control where all the USB devices are blocked unless whitelisted by its hardware ID or InstanceID? Resolution: You can make rules of various USB Classes where you can set the access level to Block and than make a whitelist rule to allow the specific USB devices by the Instance ID. To know…
Issue: Unable to change the settings in an Elements EPP for Computers or Elements EPP for Servers profile in the Elements Endpoint Protection Portal due to the "save profile" button being grayed out. Resolution: The profile editor includes extra validation checks to make sure all settings are complete and correct. If any…
Problem: Hur ger man en administratör rollen Elements Administration - Identitets- och åtkomsthantering? Lösning: Rollen Elements Administration - Identitets- och åtkomsthantering (IAM) kan endast ges av en administratör som redan har rollen. Om ditt företag inte har några användare med IAM-rollen och du har en…