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PSB Computer Protection user interface breaks after setting http proxy settings
Issue: There is an issue with the Computer Protection UI after setting an http proxy in the program settings. The proxy was set with the following format: http://username:password@<IP-Address> After setting the proxy address and closing the Settings window, the F-Secure icon goes missing from the system tray. It is also…
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When trying to create an offline MSI installer for Elements Endpoint Protection using the FSMSI tool, user receives error: "FsMsiTool is not recognized as an internal or external command."
Issue: When trying to create an offline MSI installer for F-Secure Elements EPP for Computers or for Servers using the FSMSI tool, user receives error: "FsMsiTool is not recognized as an internal or external command." Resolution: You have to execute the FSMSI tool command from the directory where the tool is saved to or…
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PSB Server Security/Server Protection installation validation fails with error "The specified subscription number is invalid"
Issue: User receives error "The specified subscription number is invalid" after entering the subscription key for PSB Server Security / Server Protection during installation of PSB Server Security. Resolution: The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead or from…
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Can the F-Secure Elements Endpoint Protection profile be used to force control of the Windows Firewall ON / OFF state?
Issue: Can I configure the Elements Endpoint Protection (EPP for Computers or EPP for Servers) profile to force the Windows Firewall to turn ON if the end-user has turned it OFF? Resolution: The ON/OFF state of the Windows Firewall can be fully controlled from the Elements Endpoint Protection profile settings in Elements…
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How do I create a custom F-Secure Elements EPP for Computers or for Servers profile in Elements Endpoint Protection Portal?
Issue: How do I create a custom F-Secure Elements EPP for Computers or for Servers profile in Elements Endpoint Protection Portal? Resolution: Here are instructions on how you can create a custom profile which can be edited in the Elements Endpoint Protection Portal: Creating a custom profile: * Log in to the Elements…
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How to export infections report from the Elements Endpoint Protection Portal?
Issue: How can I export the infection report from the Elements Endpoint Protection portal? Resolution: You can export the report the following way: * Login to Elements Endpoint Protection portal * Go to the Reports page * Go to the Infections tab * Click on the Action menu next to Infections (3 dots) * Select Export Report…
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Elements Endpoint Protection DataGuard feature is blocking applications after being disabled in the Endpoint Protection profile
Issue: * We've disabled DataGuard in the Endpoint Protection profile using the Elements Endpoint Protection Portal, but devices using the profile are still getting applications blocked by DataGuard. * Devices using another profile where DeepGuard is disabled entirely are not experiencing this issue. * We've tried disabling…
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Is it possible to remotely uninstall Elements EPP for Computers or for Servers via the Elements Endpoint Protection Portal?
Issue: Is it possible to centrally send an operation for remote uninstallation of the Elements Agent from the Elements Endpoint Protection Portal? Will removing a device from the Devices-list in the Elements Endpoint Protection Portal cause the client software to be uninstalled? Resolution: Removing a device from the…
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The "Save and publish" button in the Elements Endpoint Protection Portal is grayed out for firewall hence unable to publish the profile
Issue: I am not able to modify firewall settings via Elements Endpoint Protection portal profile editor, as when I make any change to the settings, the save and publish button gets greyed out and no further changes can be made anywhere in the profile. Resolution: There can be different scenarios that could cause the…
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Elements Endpoint Protection subscription usage exceeds the maximum subscription size
Issue: Elements Endpoint Protection (EPP for Computers or for Servers) subscription usage exceeds the maximum subscription size. For example, subscription size might be 200 and showing in the portal as 203/200. Resolution: This may occur when computers running older versions of Workstation Security (11.X and older) are…