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How to transfer an WithSecure Elements Endpoint Protection subscription to a new device?
Issue: How to transfer or move an Elements Endpoint Protection (EPP for Computers or EPP for Servers) subscription from an old device to a new device? Resolution: To transfer a license from an old device to a new device, you will need to remove the old device from the Elements Endpoint Protection portal to release the…
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How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in the Elements Portal?
Issue: How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in the Elements Endpoint Protection Portal? Resolution: Here are instructions on how you can create a custom profile which can be edited in the Elements Endpoint Protection Portal: Creating a custom profile: * Log in to…
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How to customize the logo used in Elements Endpoint Protection Portal or on the Elements Agent?
Issue: I as an WithSecure Solution provider (SOP) do not know where or how to upload my company logo for my WithSecure Elements customers. I want to have my company logo visible on the Elements Endpoint Protection portal and on the Elements Agent. Resolution: You can customize the WithSecure Elements portal with your logo…
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How to migrate computers from WithSecure Client Security to WithSecure Elements EPP for Computers and from Server Security to WithSecure Elements EPP for Servers
Issue: How to migrate Business Suite Server Security to Elements EPP for Servers for Windows using Policy Manager? Does the server need to be restarted to finish the migration? how to migrate computers from WithSecure Client Security to WithSecure Elements EPP for Computers and from Server Security to WithSecure Elements…
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How to import or export JSON file in Elements Endpoint Protection portal for Browsing Protection configuration?
Issue: Importing or exporting JSON file for Elements Endpoint Protection (EPP for Computers or for Servers) Browsing Protection configuration Resolution: You can follow the steps below to import or export JSON file in the Elements Endpoint Protection portal for Browsing Protection configuration: * Login to Elements…
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Installing Elements Endpoint Protection using a clone image
Issue: How to deploy WithSecure Elements Agent (EPP for Computers or for Servers) using a clone image? Resolution: Follow the instructions here for installing the WithSecure Elements Agent using a clone image. Article no: 000004589
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The Application Control rule "Block rare and unknown files in Temp folder" or "Block rare and unknown files in Downloads folder" in the Elements Endpoint Protection client block an application from running
Issue: The Application Control rule "Block rare and unknown files in Temp folder" or "Block rare and unknown files in Downloads folder" in the Elements Endpoint Protection client (Elements EPP for Computers or Elements EPP for Servers) block an application from running. How can we create an Application Control exclusion to…
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Installing Elements EPP for Servers in persistent mode on Citrix servers
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server? Resolution: * When creating the image with the ElementsAgentinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is…
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Why is a customer company or a subscription key not visible in the Elements Security Center in a reseller partner's account?
Issue: Reseller partner has sold a subscription to a customer. However, when the reseller partner check in the Elements Security Center, they are unable to see / view the customer company or the subscription key / code under the reseller partner's solution provider/service partner account. Resolution: Make sure that you…
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I am not able to create a new WithSecure Elements company account for a new customer with the current subscription key in the Elements Portal
Issue: When trying to create a new company account with an WithSecure Elements Endpoint Protection (EPP for Computers or for Servers) subscription key in the Elements Portal, user receives the following error: Subscription not found Resolution: There are a couple of different reasons why a subscription key might not work…