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Unable to install PSB Computer Protection or Server Protection due to .NET Framework 4.7.2 dependency
Issue: * Unable to install PSB Computer or Server Protection due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. * This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error 1603 during…
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F-Secure Elements Agent shows a notification to restart the computer after receiving a critical update
Issue: F-Secure Elements Agent (Elements EPP for Computers or EPP for Servers) user interface displays the following message: "Restart required. F-Secure Elements EPP for Computers received a critical update. To keep you up to date, restart your computer". The message remains despite me restarting the computer a few times.…
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Cannot install Elements Agent because installer detects SG1 as conflicting software
Issue: * When trying to install F-Secure Elements Agent on a Windows computer, installation detects incompatible software called SG1. The installation is unable to remove the software conflict. * The installer shows the conflicting software name as a single dot or period. Resolution: This issue can happen if there are bits…
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Unable to import multiple mobile devices from CSV-file to Elements Endpoint Protection portal
Issue: I get the following error: "last name is not valid / The phone number is not valid", when trying to import multiple mobile devices to Elements Endpoint Protection portal for Freedome for Business, PSB Mobile Security or Elements EPP for Mobiles (Mobile protection) installation. Resolution: Make sure you are…
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Elements Computer Protection for Mac installation fails due to product not being compatible with McAfee Menulet
Issue: Installation of F-Secure Elements Computer Protection for Mac fails with error message: "product is not compatible with com.mcafee.menulet." Resolution: It is advised to disable password and tamper protection for McAfee Business End Point Products to allow F-Secure Sidegrade feature to work. Steps on how to…
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F-Secure Elements Agent GUI displays error: "Your subscription for this device has expired or it has been removed"
Issue: F-Secure Elements Agent (EPP for Computers or EPP for Servers) local user interface displays the error message: "Your subscription for this device has expired or it has been removed" Resolution: Check that the device has not been removed from the Elements Endpoint Protection Portal * Log in to the Elements Endpoint…
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How to migrate Business Suite Server Security to Elements EPP for Servers for for Windows
Issue: How to migrate Business Suite Server Security to Elements EPP for Servers for Windows using Policy Manager? Does the server need to be restarted to finish the migration? Resolution: You can find the instructions how to migrate F-Secure Business Suite Server Security to Elements EPP for Servers for Windows in our…
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How can I verify which host is still installed with PSB Workstation Security via PSB Portal?
Issue: I would like to find out which hosts are still installed with PSB Workstation Security in the PSB portal Resolution: You can filter the hosts by Product type in the F-Secure PSB portal to find which hosts are installed with PSB Workstation Security. Steps: * Log in to PSB Portal * Click Devices * Click on the…
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F-Secure Endpoint Protection Software Updater is not installing Citrix, Java and Microsoft Cumulative Update for Windows 10
Issue: F-Secure EPP for Computers or for Servers Software Updater is displaying installation failed, try again for Windows 10 Cumulative Updates. As for Citrix and Java updates, I get a message that manual file download required, how can I fix this? Resolution: If you come across installation errors for Microsoft…
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How to exclude file extensions from Real-time scanning via the Elements Endpoint Protection portal?
Issue: How to exclude file extensions from F-Secure Elements EPP for Computers and for Servers Real-time scanning using the F-Secure Elements Endpoint Protection portal? Resolution: Follow these steps to create an Real-time scanning exclusion for specific file extensions: * Log in to the Elements Endpoint Protection portal…