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How to upgrade to WithSecure Email and Server Security 15.10?
Issue: How do I upgrade to WithSecure Email and Server Security 15.10? Resolution: This upgrade is a little different from the other versions, as in the latest cumulative updates for Exchange - Microsoft has dropped a possibility to access Exchange Web Services under the SYSTEM account. In order to support this change, we…
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How to configure alert forwarding by email on Policy Manager?
Issue: How can I configure alert forwarding by email on Policy Manager? Resolution: You can set Policy Manager to send alerts for the managed environment to one or more recipients by email. You can send alerts both for Policy Manager Server notifications and for managed hosts. Policy Manager Server alerts are each sent as…
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Policy Manager Alerts tab shows "Databases are old" for a host
Issue: Policy Manager Alerts tab shows an alert with the Severity Security and the description "Databases are old" for a host. How to troubleshoot why virus definitions are shown as outdated? Resolution: WithSecure Policy Manager receives the updates through our guts2 delivery and stores them in C:\Program Files…
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Released emails from Email and Server Security quarantine are not reaching the recipient's mailbox
Issue: I have problems with releasing quarantined attachments within WithSecure Email and Server Security Premium. When I try to release attachments (in this case .zip) from the graphical user interface (GUI), I get the message that it will be released but the email with the attachment won´t be sent to the recipient´s…
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How do I create a custom firewall rule (service) for Client Security or Server Security?
Issue: How to create a custom firewall rule (service) for Client Security or Server Security in Policy Manager Console? Resolution: To create a custom firewall rule over the Policy Manager Console: For Client Security 14 and 15 * Open the Policy Manager Console and go to the Settings-tab * Go to Firewall, using Standard…
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What are the default ports used by Policy Manager Server and Policy Manager Proxy?
Issue: What are the default ports used by Policy Manager Server and Policy Manager Proxy? This article lists the network ports that WithSecure Policy Manager Server and WithSecure Policy Manager Proxy uses. If you use any port filtering devices or software, verify that the required ports are available. Port filtering…
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Why are some Policy Manager Proxy (PMP) hosts not connecting or showing up in the Policy Manager Console (PMC)?
Issue: Why are some Policy Manager Proxy (PMP) hosts not connecting or showing up in the Policy Manager Console (PMC)? Resolution: The cause for this can be that the Policy Manager Proxy cannot report to the Policy Manager due to the fact that its certificate is missing. To resolve the issue follow these steps: * Run the…
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Some email messages are incorrectly classified by Email and Server Security spam scanner
Issue: * Some email messages are incorrectly classified by the Email and Server Security Spam Scanner, how to configure the product correctly? * Spam filter is not processing any emails * All emails from a specific recipient are detected as spam * Which logs to check for spam details Resolution: Spam control settings allow…
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WithSecure Linux Security 64 is not connecting to the Policy Manager Server and is not visible in the "Import New Host" tab in Policy Manager Console
Issue: WithSecure Linux Security 64 is not connecting to the Policy Manager Server and it is not visible in the "Import new hosts" tab in Policy Manager Console. Resolution: Check the "/var/opt/f-secure/fspms/logs/request.log" file of Policy Manager server whether there is any request from that Linux client by searching…
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How to migrate the Policy Manager Server to the new Windows Server?
Issue: How to move the WithSecure Policy Manager Server to the new Windows Server? Resolution: Follow these steps to transfer the WithSecure Policy Manager Server to a new server. * Backup the current Policy Manager database from the old server: * Stop the Policy Manager Server service * Policy Manager 15: net stop fsms *…