-
How to free up the subscription usage for a Endpoint Detection and Response for Business Suites key?
Issue: How to release a license to free up the subscription usage for a Endpoint Detection and Response for Business Suites subscription key? Resolution: For Client Security 15.20 and Server Security 15.10 and later, a new feature has been included to support unregistering the Endpoint Detection and Response sensor. Note:…
-
How to renew an WithSecure Elements subscription?
Issue: How to renew an WithSecure Elements subscription? * Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) Resolution: If you are an end-customer and have a question related to corporate product renewal,…
-
How to transfer existing Elements Endpoint Protection installations from one Elements company account to another
Issue: * User wants to move already existing Elements Agent (EPP for Computers or for Servers) installations from one Elements company account to another * How to change the subscription key that is in use in the Elements Agent locally so that the devices would move to another Elements company account? * I have setup the…
-
How to change device name in the Elements Endpoint Protection Portal
Issue: I want to give a different device name to the computer on which I have installed Elements Agent (EPP for Computer or EPP for Servers), how to change the device name (alias) in the Endpoint Protection Portal? Resolution: Follow these steps to change device name in the Elements Endpoint Protection Portal: * Log in to…
-
How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal?
Issue: How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers? Resolution: * Log in to the Elements Endpoint Protection Portal * Go to the Profiles page * Select the profile you want to edit * Go to the Software…
-
How to create an Elements Endpoint Protection profile that blocks all internet sites except for selected sites
Issue: How to create a profile for Elements Endpoint Protection (EPP for Computers and EPP for Servers) that blocks every internet website (URLs) except for allowed or whitelisted pages? Resolution: You can block everything except allowed sites by following these steps: * Log in to the Elements Endpoint Protection Portal *…
-
How to create WithSecure Elements Vulnerability Management API keys for authentication
Issue: How to create WithSecure Elements Vulnerability Management API keys for authentication Resolution: An API key consists of an access key (for example, PA3IAKNANLM9) and a secret key (for example, UO9mkDEHFGa1Vau6o#1AfxwRmBQW@!qV). Note that the sample requests in this documentation show access and secret keys…
-
How does Network drive scanning work with Elements Endpoint Protection?
Issue: How does the network drive scanning work? Resolution: Scan network drives setting is enabled by default. How does it behave? * Scanning only happens upon execution of (executable) files on the network drive * Basic open / close, copy / paste operations for a file are not scanned Testing with EICAR test file: * The…
-
How to add, edit (modify) or remove an existing user in the Elements Vulnerability Management portal?
Issue: How to remove / add / change / modify user in the Elements Vulnerability Management portal Resolution: The Users page in the Elements Vulnerability Management portal allows to manage user access using Role Based Access Control (RBAC) principles. Users with administrator role have full access rights to user…
-
How to export infections report from the Elements Endpoint Protection Portal?
Issue: How can I export the infection report from the Elements Endpoint Protection portal? Resolution: You can export the report the following way: * Login to Elements Endpoint Protection portal * Go to the Reports page * Go to the Infections tab * Click on the Action menu next to Infections (3 dots) * Select Export Report…