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Email and Server Security- Scanning 'message' by WithSecure Spam Scanner was unsuccessful
Issue: Email and Server Security, the following message keeps occurring: Scanning 'message' by WithSecure Spam Scanner was unsuccessful. Scan result: Scan error: -1073741808 The message can be found in various logs, including the following: - email-scan.log - transportAgent.log Resolution: The error "WithSecure Spam…
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Email and Server Security - How to submit false positive/negative email
Issue: I have several emails being incorrectly classified by the WithSecure Spam Scanner, how can I submit a sample of the emails to WithSecure for investigation? Resolution: If your email messages were incorrectly classified by our Email and Server Security spam scanner, we would like to receive an original copy of the…
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Error: "The Host Module HTTPS port number specified is already in use." when installing WithSecure Policy Manager Server
Issue: When installing WithSecure Policy Manager Server or Policy Manager Proxy the user receives the following error after clicking Next on the Configure ports page: Error: "The Host Module HTTPS port number specified is already in use." Resolution: If the port you have chosen for WithSecure Policy Manager Server or…
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Error: "The keycode that you entered is not valid" when trying to export an installation package for Client Security or Server Security
Issue: When trying to create or export an installation package for Client Security or Server Security from the Policy Manager Console, the user receives the following error message when entering the license key: "The keycode that you entered is not valid" Resolution: As with earlier major versions of Client Security and…
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f-secure-baseguard services gone for Linux Security 64 and Atlant after FSBG 1.0.907 update
Issue: F-Secure Baseguard services f-secure-baseguard-orspgw and f-secure-baseguard-update services are gone for Linux Security 64 and Atlant after FSBG 1.0.907 update. Resolution: This is an intended change for Linux Security 64 and Atlant from FSBG version 1.0.907 onwards. These services were removed since they are no…
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Files detected as "Password Protected" when scanning them on Linux Security
Issue: When I run the command fsav [path/file] the command returns "ERROR: Password protected file" Resolution: "Treat password-protected files as safe" setting on WEBUI has been disabled. This means that a message of "Password protected file" will be output every time such files are being scanned. By default, the setting…
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How can I configure or change the intermediate server failover time of a Client Security client?
Issue: How to configure or change the default server failover time for clients to fetch the updates from the WithSecure Update Server when they are unable to reach the Policy Manager Server? Resolution: Changing the failover time requires the use of "advanced mode" in the Policy Manager Console: * Open the Policy Manager…
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Host module error http port 80 when trying to install Policy Manager
Issue: Policy Manager and Server Security was installed on server, but had to be uninstalled and reinstalled due to power cut. Reinstallation of Policy Manager failed due to host module error on http port 80 Resolution: Check if port 80 is used by service by launching a web browser locally on the server. Open the following…
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Host unable to connect to WithSecure Policy Manager Server after upgrading or installing WithSecure Client Security
Issue: After upgrading or installing WithSecure Client Security/Server Security 16, you encounter issues with communication. Symptoms include: * the host is unable to connect to WithSecure Policy Manager Server * the host is not visible on the "Import host" list in WithSecure Policy Manager Console. However, the hosts…
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How can we retrieve a list of missing updates per hosts for Software Updater (SWUP) on the Policy Manager?
Issue: How can we retrieve a list of missing updates per hosts for Software Updater (SWUP)? The Policy Manager Web Reporting tool has a "MISSING UPDATES" report. This report lists how many computers have missing software updates but not the names of these computers. Resolution: As a workaround, the following SQL query can…