Issue: How does Elements Collaboration Protection subscription usage work? How does Collaboration Protection delegate the licenses if there are more mailboxes than there are licenses available? Resolution: The license usage for Elements Collaboration Protection is based on the amount of mailboxes that are being protected.…
Issue: When configuring compromised accounts in Cloud Protection for Office 365, I would like only the administrator to receive notification if an account is found compromised.Resolution: You have the option under Compromised accounts in your policies to notify the administrator and the users. These both options are…
Issue: There are two detections which description in breach details and time of breach are same on Elements Collaboration Protection(ECP). But Time of detection is different. Time of detections are14.04.2023 and 04.07.2023. Does it mean that ECP detected same information about the breach twice? Are those breaches…
Issue: Why does the Eicar files were not detected by Elements for Microsoft 365/Collaboration Protection during file uploading to SharePoint?Resolution: Elements for Microsoft 365/Collaboration Protection starts protecting the SharePoint from the moment it gets connected and sites are protected. Thus, only the files…
Issue: How do I retrieve quarantined emails from the Collaboration Protection Portal?Resolution: Currently, it is not possible to retrieve the quarantined attachments using Collaboration Protection portal without releasing it but it is achievable for advanced administrators with the tool and instructions mentioned in the…
Issue: How to manually relase a quarantined file after failed to release using the [Release] button? Resolution: In case that qurantined file was not being released even after performing release using the [Release] button, the user can manually release a quarantined file following these steps: 1. Log to your Micrososft…
Issue: The number of drives protected from the Elements Collaboration Protection (ECP) portal is different from the number of drives that can be confirmed from the usage status of the Microsoft Management Center. How to check if all OneDrive are actually protected?Resolution: Usually, all active drives that exist on the…
Issue: What exact permissions does the account used to connect between Microsoft 365 and WithSecure require?Resolution: The following permissions are required for the account which connects between Microsoft 365 and WithSecure: Exchange:* Read all users' full profiles * Read all audit log data * Read all usage reports *…
Issue: Admin get the message "No more licenses available. To protect additional mailboxes, you need to get more licenses or turn off protection for others" when trying to protect a new mailbox with Elements Collaboration Protection Resolution: The license usage for Elements Collaboration Protection is based on the amount…
Issue: Incoming email was delayed to be detected and quarantined on Elements Collaboration Protection and the receiver could see the email and has already sent reply it. In the end, the reply was also quarantined but not sent to any destination addresses. This issue happened only one time and cannot be reproduced…