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How to add Elements Collaboration Protection access rights for admins with existing WithSecure Business accounts?
Issue: How to add Elements Collaboration Protection access rights for admins with existing WithSecure Business accounts (administrators who already have Elements Endpoint Protection, Endpoint Detection and Response, or Vulnerability Management access rights)?Resolution: You can add Elements Collaboration Protection access…
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How to change Elements Collaboration Protection Exchange mailbox type between user and non-user?
Issue: How to change Elements Collaboration Protection Exchange online mailbox type between user and non-user? Resolution: The mailbox type listed in the Elements Collaboration Protection portal has to do with the type of Microsoft 365 tenant / account itself. There are no settings in Elements Collaboration Protection…
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Does compromised account feature cover all users in Microsoft365 regardless of number of license on Elements Collaboration Protection? Or does it cover only users who have mailbox?
Issue: Does compromised account feature cover all users in Microsoft365 regardless of number of license on Elements Collaboration Protection? Or does it cover only users who have mailbox?Resolution: It will be the latter. Only users that have mailbox, PLUS it is protected by ECP, can be use this feature. So for example, if…
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What do private and public breach types mean in compromised account in Elements Collaboration Protection?
Issue: In compromised account, there's private and public as breach type shown in the detection detail page. What do those breach types mean? Resolution: Private - Breach details are not publicly available on the internet. Attackers are selling for cryptocurrency on Tor forums ("dark web") Public - Breach details are…
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How to remove Exchange mailboxes from Elements Collaboration Protection?
Issue: How to disable or turn off protection for a specific / certain / single mailbox for Elements Collaboration Protection?Resolution: You can remove mailboxes from being protected by following these steps: * Login to the Elements Collaboration Protection portal * Select Cloud services on the sidebar * Select Configure…
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Does Elements Collaboration Protection use generative AI?
Issue: Does Elements Collaboration Protection(ECP) use generative AI?Resolution: ECP does not use Generative AI.Article no: 000014802
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Getting a message of "Refresh permissions to Exchange to support the latest features and improvements" on Elements Collaboration Protection portal. What needs to be done to solve this?
Issue: Getting a message of "Refresh permissions to Exchange to support the latest features and improvements" on Elements Collaboration Protection portal. What needs to be done to solve this?Resolution: You need to revisit the Microsoft consent popup by disconnecting and reconnecting Exchange on our Collaboration…
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Die Richtlinie zum Schutz von Elementen in der Zusammenarbeit kann nicht gelöscht, geändert oder bearbeitet werden, da sie schreibgeschützt ist oder öffentlich sichtbar ist.
Issue: Die Richtlinie zum Schutz der Elements-Zusammenarbeit kann nicht gelöscht, geändert oder bearbeitet werden, da sie schreibgeschützt ist oder für die Öffentlichkeit sichtbar ist. Resolution: Wenn eine Elements Collaboration Protection -Richtlinie das Tag „Schreibgeschützt“ oder „Öffentliche Sichtbarkeit“ hat,…
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Elements Collaboration Protection - Quarantined Emails Goes Back to Quarantine After Release
Issue: Quarantined emails goes back to quarantine immediately after released. Resolution: If verified False Positive, do Report the detection as a False Positive. Or create an exclusion as per steps; * Under Policies go to Real Time Scanning * Go to Malware Scanning * At the Scan Files option select "All, except excluded"…
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How to add a website URL to trusted websites in Elements Collaboration Protection?
Issue: Is there a way to allow a website or add a website URL to be always trusted in the Elements Collaboration Protection configuration policy so that an email containing the website URL is not blocked or quarantined? Resolution: It is possible to add a website URL to the trusted websites list within the Elements…