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Installing Computer Protection to Mac (Catalina)

AnttiKU
AnttiKU Posts: 1 Security Scout
edited June 2024 in Elements Endpoint Protection (EPP)

Hi! Client has Mac computers. Installing went fine but one computer won't prompt the Accept button on System Preferences -> Security and privacy -> General tab. After installing Computer protection won't work properly. Any ideas?

Answers

  • JamesC
    JamesC Staff, Moderator Posts: 559 W/ Moderator

    Hi AnttiKu

    Please try the below suggested Solutions

    After installation of the Mac product on macOS High Sierra or higher, a red F-Secure (X) icon may appear when running real-time scanning.


    This is due to a new security feature, which has been introduced in macOS High Sierra (10.13) or higher.

    During first time installation, the security feature requires you to allow system software from F-Secure.

    Until the software is allowed, real-time scanning will fail.

    Once the installation is complete, allow F-Secure software as follows:

    1. Go to System Preferences > Security & Privacy, and select the General tab.
    2. Click Allow. Once this is done, the icon status changes to normal and the error message disappears.

    Note: The steps described must be performed locally on the machine and not remotely.


    Full instructions with pictures: https://community.f-secure.com/t5/Business/Issue-with-real-time-scanning/ta-p/100546


    In case the mentioned solution above does not work, carry out the following solutions one by one and verify if the real-time scanning could be enabled.


    Solution 1:

    1. Check in System Preferences > Security & Privacy > Privacy > Accessibility and remove or disable 3rd party accessibility software such as the Better Touch Tool or MagicPrefs.
    2. Go to System Preferences > Security & Privacy.
    3. Select the General tab.
    4. Click the Allow button.

    Solution 2:

    1. Check in System Preferences > Keyboard > Shortcuts > Full keyboard access to enable full keyboard access.
    2. Go to System Preferences > Security & Privacy, and select the General tab.
    3. Use Tab key to move the focus on the Allow button
    4. Press Spacebar on your keyboard while the Allow button is active.


    Solution 3:

    Add F-Secure Team ID (6KALSAFZJC) to the list of approved kext developers by using "spctl kext-consent add 6KALSAFZJC" command in the Recovery mode.

    Refer to the following page for more detail information: 

    https://developer.apple.com/library/content/technotes/tn2459/_index.html#//apple_ref/doc/uid/DTS40017658-CH1-TNTAG4

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