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Overall protection "waiting for connection"

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DanRom
DanRom W/ Alumni Posts: 4 Security Scout

Since 2 days ago some devices (PCs) are with a blue mark in Overall protection saying "Waiting for connection". Further, when your see The protection Status in the seccion Computer Protection is Not Available; Automatic updates Unkown; Device control, Dataguard (Premium) and Application Control (Premium saying Waiting.

I uninstall the program using F-secure Uninstallation tool and then perform re-installation but it is the same.



Best Answer

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  • MikaArasola
    MikaArasola W/ Partner, W/ Staff, W/ Product Leadership Posts: 72 W/ Staff
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    After an initial installation, the computer will send a status update to F-Secure containing all of the information regarding the computer and our services. The "waiting for connection" state is displayed between installation, and receiving the first full status update.

    In practise this should happen within minutes of the initial installation. Some things you could try before creating a support request with a diagnostic file:

    • Ensure there is no other antivirus software installed
    • Ensure your firewall / proxy allows connections to *.f-secure.com and *.fsapi.com
    • Try to restart the computer
    • In the computers local UI verify if it seems to be downloading updates (in other words if the issue is just sending status updates or all connectivity)


  • MonikaL
    MonikaL W/ Alumni Posts: 206 W/ Former Staff
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    Hi Danrom,

    Make sure that these hostnames *.fsapi.com, *.f-secure.com are reachable by the host. Do also make sure the problematic server has the latest signed certificates that is issued by Digicert.


    https://community.f-secure.com/common-business-en/kb/articles/5888-f-secure-product-installation-fails-with-error-could-not-validate-the-server-certificates-and-create-a-secure-connection-to-the-service-make-sure-that-your-windows-has-the-latest-updates-and-try-again


    If traffic to the hostnames is allowed in your network, alternatively you can try to uninstall and re install the product by using MSI installer. The MSI installer can be download from PSB download tab.

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