PSB Software Updater issue

DiAmi

I have some hosts still running on OS Win7 and there is PSB Software updater asks every morning to reboot the machine. I checked the F-Secure Software Updates and the Google Chrome has the status "Installation completed (pending reboot)". The host has been rebooted several times, Google chrome has the latest version but the message for reboot does not disappear. Also it shows an older version. Any idea, what could the problem?

The second problem is that some security updates updates failes to install on Win7 KB4579977 ... Tried this manually as well, also failed. Had some the same case?

MonikaL

Hi Diami,

This case is about a bug in Software updater, when it works in OPSWAT mode. We had a problem that after reboot updates still have "pending reboot" statuses. This is fixed in PSB CP 20.6. Since 20.6 Software updater after reboot goes through all these "pending reboot" statuses and removed "pending reboot" from them. It's a simple bug which can be fixed with update.

Regarding the Windows client updates, It’s related with upstream processing issues on the portal. It should be fixed today. We are pushing a hotfix today which should solve this problem. Expect it to work correctly tomorrow at the latest. Might be a good idea to tomorrow initiate the "scan for missing software".

DiAmi

Hello

So far the issue is not solved yet...

MonikaL

Hi DiAmi,

Certain updates could trigger frequent reboot, including Mozilla Firefox and some windows updates. We’re still working on resolving the issue with windows updates.

We would require the diagnostic information from the affected client machine to check the scenario. Please provide this information to support, and we will investigate further.