PSB | Software Updater with PM Proxy does not work. Error: "Additional info: 12"

BasilioQuispe · 2020-12-17T15:17:17+00:00

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Hello community,

From old versions until now, I cannot make the PM Proxy work as a repository for Software Updater.

I have a windows10 with PSB Computer Protection and a Centos7 with PM Proxy 15.11 the signature downloads go well. But third-party patches by software updater fail and it shows error: Status '"file_download_failed"'. Additional info: 12

but I can't get it to work.

Help me please

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JamesC

Hi Basilio

From the source code it's not clear what went wrong there.

I suggest to open a support case and submit the FSDiag of the affected machine so we can investigate further.

https://www.f-secure.com/en/business/support-and-downloads/support-request

JamesC

Hi Basilio

We will check this with the product team and update you.

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