We want to set up a service partner under our company.
when we set up the customer we don’t understand how to add him a subscription? and how to add him new devices?
In addition I attach you a screen shot from the partner.
Hi Shahar
Please open a support case with us, as we need to check with our licensing team.
https://www.f-secure.com/en/business/support-and-downloads/support-request
Hi,
We are MSP. there are some customers below us.
How can we assign to new customer subscription of trial ?
Our goal is to try establish customer from beginning to the end.
HI Shahar
Check that the subscription key code you ordered is correct for the account you have.
If you have a Company Managed subscription and the PSB account is placed under a reseller partners Solution Provider account (SOP), you cannot add the code there. For that you need to have a Partner Managed subscription.
A code cannot be used on a PSB trial account either, a new account needs to be created or the trial account needs to be converted to a normal commercial account.
A reseller partner can directly contact F-secure Order Services to help you with this.
