Updates of the macOS client

wm_mattias

Hi,

Is the macOS client supposed to update itself automatically? Right now that doesn't seem to happen on any of our devices, only the database updates.

MonikaL

Hi,

The Computer Protection for Mac installer (build 38925) package is ready for downloading in the Elements portal. The channel update will happen later in August.

Here is also post in the community forum for this release:

https://community.f-secure.com/en/discussion/comment/127281/#Comment_127281

MonikaL

Hi,

If the product is unable to contact the update server, it will not be able to download any virus definition updates. 

You could consider to perform the following steps to troubleshoot.

1. Check the connectivity status to our backend server:

    You can do this by launching the internet browser and type http://guts2.sp.f-secure.com in the address bar.

  You should see a message saying "F-Secure Automatic Update Server. Unauthorized access is monitored and strictly forbidden."

2. Perform manual update of virus definition files     

3. If the issue still persists, reset the databases by running the commands below.

  a) Launch terminal in your Mac computer.

  b) To unload GUTS2 client launchd job, type the following and hit enter:

     sudo launchctl unload /Library/LaunchDaemons/com.f-secure.fsmac.guts2downloader.plist

  c) To remove GUTS2 data, type the following and hit enter:

     sudo rm -r /usr/local/f-secure/guts2-datadir/[fhs]*

  d) To load GUTS2 client launchd job, type the following and hit enter:

     sudo launchctl load /Library/LaunchDaemons/com.f-secure.fsmac.guts2downloader.plist

Please try to load the GUTS2 services by running the commands below and check if the database is updated successfully after that.

Commands to load the related services:

sudo launchctl load /Library/LaunchDaemons/com.f-secure.fsmac.fsupdated_guts2.plist

sudo launchctl load /Library/LaunchDaemons/com.f-secure.fsmac.guts2downloader.plist

Commands to check the status:

sudo launchctl list | grep guts

wm_mattias

@MonikaL Thanks for your reply! The virus definitions are updating fine, my question is about wheter the actual client software should update itself automatically.

wm_mattias

@MonikaL Got it, thanks!