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Browser Protection blocks Gmail
DiAmi
Posts: 31 Junior Protector
Browser protection blocks gmail.com address on Edge and Google Chrome browsers. Some known issue or how to bypass it?
Thanks!
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Answers
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Hi,
We have checked and gmail.com is definitely not blocked on our end.
Error code 404 is a connectivity issue.
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Hi,
Thanks for the reply. The point is if I disable the extension (Browsing Protection by F-Secure) then all works fine. With enabled option gmail shows Error code 404.
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Hi,
I have checked with our detection team and they suggested to submit a case with debug logs.
Submit a case here - https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample
Follow the steps below for debug logs:
- Download the debug tool from download.f-secure.com/support/tools/CCF-logging-tool/fsloglevel.exe
- Double click fsloglevel.exe
- Select Full Logging
- Click OK
- Restart the computer
- Reproduce the steps that caused the original problem, take note of exact time of the problem
- Generate an FSDIAG diagnostic file by following the steps explained in this link: https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file
- Run the fsloglevel.exe tool a second time after submitting the logs
- Click on Normal Logging to turn off the debug mode (debug mode slows down the machine slightly)
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