Browser Protection blocks Gmail

DiAmi · 2022-07-19T07:49:53+00:00

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DiAmi

Browser protection blocks gmail.com address on Edge and Google Chrome browsers. Some known issue or how to bypass it?

Thanks!

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JamesC

Hi,

I have checked with our detection team and they suggested to submit a case with debug logs.

Submit a case here - https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample

Follow the steps below for debug logs:

Download the debug tool from download.f-secure.com/support/tools/CCF-logging-tool/fsloglevel.exe
Double click fsloglevel.exe
Select Full Logging
Click OK
Restart the computer
Reproduce the steps that caused the original problem, take note of exact time of the problem
Generate an FSDIAG diagnostic file by following the steps explained in this link: https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file
Run the fsloglevel.exe tool a second time after submitting the logs
Click on Normal Logging to turn off the debug mode (debug mode slows down the machine slightly)

DiAmi

Hi,

Thanks for the reply. The point is if I disable the extension (Browsing Protection by F-Secure) then all works fine. With enabled option gmail shows Error code 404.

JamesC

Hi,

We have checked and gmail.com is definitely not blocked on our end.

Error code 404 is a connectivity issue.