Icon in tray (top of screen)
I am running Android 13 with Mobile protection 18.5.0020216.
When I manually end the protection by swiping the message away, and I then manually start the app, the W icon does not reappear until I reboot the device completely.
I think I saw last week that the icon re-appeared but I am not sure. I think the icon should reappear, because my device is almost never rebooted :-)
James Chang Posts: 416 Moderator
Can you please share the device make/model you have installed Mobile Protection on ?
Also, what exactly do you mean when you mentioned "...When I manually end the protection by swiping the message away..." ?
Did you mean 'kill'/force close the app? And what message are you swiping away?
If you can include some sort of short video / image, that will be great.
Below is a typical installation flow. In which step below did you force close / swipe the message away ?
1) Receive the email with activation link and downloading the app
2) User installs the app
3) Activates the app
4) Allows VPN connection, permissions and start the app-1