How to elevate?

Hiw I can elevate support case in EDR?


  • Timppa_With_Secure
    Timppa_With_Secure Posts: 2 New Member

    How to purchase tokens?

  • James Chang
    James Chang Posts: 416 Moderator


    Are you inquiring the RunDLL detection ?

    If you do not have the Elevate token, you need to create a support ticket here so we can check the prices for you.

    Be advised that some detections require deeper analysis and guidance by specialized cyber security experts.

    For these tough cases, WithSecure Elements Endpoint Detection and Response (EDR) has a unique built-in "Elevate to WithSecure" service offering expert incident analysis and guidance for fast response whenever under attack.

    How to use the Elevate to WithSecure?

    1. Log in to WithSecure Elements Security Center

    2. Click on Solution-selector (multiple dots at top right of your screen), select Endpoint Detection and Response

    3. Go to Detections tab

    4. Click on the BCD ID number

    5. Click Elevate option

    Upon request, our threat analysts will do complete analysis and provide response suggestion.