scan a file button

userpl
userpl Posts: 2 Security Scout
edited June 2024 in Elements Endpoint Protection (EPP)

how can an EPP user scan a file or a program? is there no possibility to have a button on the right mouse click

Best Answer

  • JamesC
    JamesC Staff, Moderator Posts: 561 W/ Moderator
    Solved

    Hi @userpl ,


    For Windows 11, the user has to perform the following steps.

    1. Right-click folders
    2. Click the Show more options
    3. It will re-direct to new windows, then you can see "Scan for malware"

    If not, most of the cases​​​​ will be solved with re-installation of our product.

Answers

  • userpl
    userpl Posts: 2 Security Scout

    this is related to windows 10/11 devices

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