To stay updated on your favorite discussions, please create an account or log in. Then, click the Bookmark icon to subscribe and receive notifications.

VA_MOD_ERROR_INSTALATION_FAILED

UM_Tulowice1992
UM_Tulowice1992 Member Posts: 8 Security Scout
edited July 22 in Elements Endpoint Protection (EPP)

When I try to update my computer with WitSecure Update module, it appears this announcement. Please help me solve this problem.

Best Answer

  • UM_Tulowice1992
    UM_Tulowice1992 Member Posts: 8 Security Scout
    Solved

    Hi, I resolve the problem about the license. I upgrade mine computer to the newer Windows 11 Home 22H2 and WitSecure Endpoint program update all the modules. Case closed. Thanks.

Answers

  • JamesC
    JamesC Staff, Moderator Posts: 545 W/ Moderator

    Hi @UM_Tulowice1992 , thank you for reaching out to Community support. We will continue via the support case you have created with us.

  • UM_Tulowice1992
    UM_Tulowice1992 Member Posts: 8 Security Scout

    You don't solve my problem at this time? Do you help me or you don't know why?

  • Sethu Laks
    Sethu Laks Staff, Moderator Posts: 276 W/ Moderator
    edited August 2023

    Hi @UM_Tulowice1992

    In our internal system, we can see your previous ticket 05XXX928 was closed without resolution as we did not receive a response from you after two follow-up emails. However, we want to ensure we provide you with the best possible service. We have created a new ticket, reference 05XXX434, so we can pick up where we left off and continue assisting you.

    Please let us know if you still need help with your original issue. We apologize for the inconvenience of having your previous ticket closed prematurely without resolution. Moving forward, we will make sure we keep this new ticket 05XXX434 open until your issue is fully resolved.

    Do not hesitate to respond with any questions as we continue troubleshooting. We are here to help get this resolved smoothly. Thank you for your patience and understanding.

    Best regards,
    Sethu
    Community Moderator | Technical Support Engineer
    WithSecure™ https://www.withsecure.com/en/home

  • UM_Tulowice1992
    UM_Tulowice1992 Member Posts: 8 Security Scout
    shot_230808_122009.png

    2. Updating Windows.

    3. One computer.

    4. Windows 10 Home 20H2

    5. Fsdiag uploaded.

  • UM_Tulowice1992
    UM_Tulowice1992 Member Posts: 8 Security Scout

    Nobody help me in this case?

  • JamesC
    JamesC Staff, Moderator Posts: 545 W/ Moderator

    Hi @UM_Tulowice1992 from the case, we can see that we have responded to you via email multiple times, but did not hear back from you.

    Just a gentle reminder, as much as we'd like to keep the ticket open for you, our ticketing system will auto close tickets due to no response after a period of time, hence we always look forward to receive your feedback before the auto closure.

    Please submit a new case with the screenshot and FSDiag here - https://www.withsecure.com/en/support/contact-support/email-support

  • UM_Tulowice1992
    UM_Tulowice1992 Member Posts: 8 Security Scout
    edited September 2023
    shot-230808-122009.png

    This is my new request.

    EDIT: removed logs for PII

  • JamesC
    JamesC Staff, Moderator Posts: 545 W/ Moderator
    edited September 2023

    Hi @UM_Tulowice1992 you do not need to share the logs and screenshot here, as you have created a case # 0507xxx6 via Support. We will respond to you from your case.

This discussion has been closed.

Categories