Why is exclusion not working?

fEGT

We use an ISL to provide support for our customers. WithSecure AV detects it almost every single time, our mailbox is full of its reports. We tried to make an exclusion by inserting paths and hashes for the file in Profile/Scanning/ but it does not work.

Is there any way to avoid this and make withsecure for our customers recognize our ISL exe as safe?

Thank you!

Best regards :))

JamesC

Hi @fEGT ,

Thank you for reaching out to WithSecure support. Regarding the whitelisting for false positive, kindly refer to the below link so our detection team can check further.

https://community.withsecure.com/en/kb/articles/29360-how-to-submit-a-false-positive-or-negative-sample-file-or-url-to-withsecure

LiselotteP

Here is a short how-to video too:

https://community.withsecure.com/en/kb/articles/31198-reporting-a-false-positive