Hi,
can anybody tell me why with secure EPP and Defender are both installed on Windows 10 Devices?
I thought that the With Secure Agent disables the defender Agent but we have a lot of Computers where both are active
Hi @AndreasPVL
Thank you for confirming the information and providing additional details. In order to accurately identify the root causes of the issue, we kindly request that you reach out to our support team channel. They will assist you in analyzing the fsdiag log and determining the exact cause of the problem.
Our support team is well-equipped to handle such situations and will work closely with you to provide the necessary guidance and resolution. Please provide them with the fsdiag log, as it will greatly aid in their analysis.
Should you have any further questions or require any further assistance, please don't hesitate to let us know. We are here to help.
Best regards, Sethu Community Moderator | Technical Support Engineer WithSecure™ https://www.withsecure.com/en/home
Yes, i migratet from the local Policy Manager to to Elements with the bs2elements.jar
https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_92573A8D65A94616915AC3266DB89CE7-psb-portal-latest-en
Hi @AndreasPVL let's go back a few steps.
Are you trying to migrate from Business Suite to Elements ?
Hi Sethu,
so i uninstalled everything and used the latest MSI but its still the same.
What we found out is that, if we install a Laptop from scratch, the Defender is disabled.
It looks like its only happening with Laptops which where importet from the F-Secure Policy Manager to the Cloud
Thank you for providing the screenshot showing the older 23.5 version used for installation. Unfortunately we do not have access to v23.5 in our test environment to reproduce the problem you are seeing.
To further troubleshoot, I would recommend downloading and installing the latest 23.6 version of the software from our official source on the newest Windows 10 or Windows 11 build. After installing 23.6, please check if the issue still occurs.
If it persists on the latest 23.6, providing your specific Windows 10 build number would be very helpful. This will allow us to pinpoint any potential compatibility issues with that OS version.
Getting your system updated to the newest release will better equip us to resolve this issue.
We appreciate you taking the time to retest on 23.6 and provide your Windows build details. This will really assist our investigation. Don't hesitate to reach out if we can help further!
See the Details of the MSI here.
It is prepared with the FS_MSI Tool for massdeployment on a Windows Domain via GPO
The With Secure Elements Cloud updates the MSI to the 23.6 Version
Thank you for your prompt response and confirmation. In order to assist you further, could you please provide us with the version of the MSI that you are currently using on your end? This information will allow us to investigate and determine if the issue can be reproduced in our environment. Please share the specific version details of the MSI so that we can proceed with our investigation accordingly. If there are any additional details or concerns related to this matter, kindly let us know as well.
We appreciate your cooperation and look forward to resolving this issue promptly.
thanks for your Guideline but it didn't worked.
When i install the MSI, the defender is still activated
Thank you for reaching out to the WithSecure Community.
We need to ensure that there is no broken components or outdated version running on your reported machine. To address the issue you are experiencing, kindly try the following steps and check if it resolves the problem:
After completing these steps, please verify if Windows Security Center now displays correct status information for Virus and Threat Protection.
If you encounter any difficulties during this process or have additional questions, please feel free to reach out for further assistance.
