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F-Secure Policy Manager 15.30 upgrade to WithSecurity Policy Manager 16.00

AkkuAnkkka313
AkkuAnkkka313 W/ Member Posts: 7 Security Scout

I didn't find any guides for the upgrade process so is it even possible? Do I need to install new Policy Manager from scratch? The installer doesn't provide any upgrade possibilities and wiped off the F-Secure Policy Manager from the server without even asking me. I reverted back to a snapshot which I took before the upgrade attempt and was quite baffled by the installers actions.

Answers

  • AkkuAnkkka313
    AkkuAnkkka313 W/ Member Posts: 7 Security Scout

    Okay so there is a bug in the upgrade installation if the old Policy Manager is installed anywhere else than c:\program files…

    https://community.withsecure.com/en/kb/articles/31216-policy-manager-server-upgrade-to-16-00-fails-if-previous-15-version-installation-is-not-on-default-c-drive

    But we need to be able to install the Policy Manager to D-drive because C-drive is dedicated only to Windows installation and nothing else. Is this going to be fixed too that we can choose where to install the new Policy Manager?

  • JamesC
    JamesC W/ Partner, W/ Staff, W/ Moderator Posts: 488 Moderator

    Hi @AkkuAnkkka313 our sincere apologies that you are not able to upgrade Policy Manager 16.00 on D:\ drive.


    We are are aware of the issue and is currently investigating at high priority. You can subscribe and monitor the incident status on https://status.withsecure.com/


    As a current workaround, we suggest to use the resolution from the article you shared.

  • AleksandrG
    AleksandrG W/ Staff, W/ Product Leadership Posts: 64 W/ Product Leadership

    Hi @AkkuAnkkka313, there is an option to override installation directory with the 'TARGETDIR' MSI argument:

    msiexec /i policy-manager.msi TARGETDIR=E:\CustomDirectory

    This option won't help with the mentioned issue and you still need to follow proposed workaround to migrate data from the non-default installation path manually.

    Regards,
    Aleksandr

  • AkkuAnkkka313
    AkkuAnkkka313 W/ Member Posts: 7 Security Scout

    Thank you for your answers. We'll wait until fixed installation package is released and then will upgrade the Policy Manager.

  • jussis
    jussis W/ Member Posts: 1 Security Scout

    @AleksandrG Do you have any estimation when the fixed installation package is going to be released?

  • AleksandrG
    AleksandrG W/ Staff, W/ Product Leadership Posts: 64 W/ Product Leadership
    edited October 2023

    Most probably fixed version will be published next week.

    BTW, you can follow the status page, which has the up-to-date information: https://status.withsecure.com/