Product Troubleshooting WithSecure Business Suite

Error: "The keycode that you entered is not valid" when trying to export an installation package for Client Security or Server Security
"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
How to schedule Business Suite Software Updater to install updates automatically to Client Security and Server Security devices?
f-secure-baseguard services gone for Linux Security 64 and Atlant after FSBG 1.0.907 update
How to hide the real-time scanning exclusions or other exclusions from users in the local Client Security or Server Security user interface?
WithSecure Client Security or Server Security Web content control is not blocking categories that are set as "Disallowed"
New Linux Security(2024-03-18) offline database update fails
The latest Linux Security 64 update fails to install.
Unable to connect to Atlant from Client Security with error cannot connect to reputation server
How to change Policy Manager Server address for Client Security/Server Security to a new Policy Manager Server address

Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\ drive

Issue:

Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\ drive.

If for example Policy Manager Server has been installed on the E:\ drive, the upgrade fails and after launching Policy Manager Console, user in greeted with an empty policy Domain Tree.

During the 15.x -> 16.00 upgrade, user is asked to enter TCP-ports, which should not happen when upgrading an existing Policy Manager Server installation.

Resolution:

You may use 16.01 with the TARGETDIR msi parameter to install 16.01 to the alternative location using the guide https://www.withsecure.com/userguides/product.html#business/policy-manager/16.00/en/task_6124FC32495E494B9AE5352EBAB7E1A2-16.00-en

Note - Regarding the default data directory, it is always in %ProgramData% location.

Article no: 000043303