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Error WA_VMOD_ERROR_INSTALLATION_FAILED when trying to install KB5012170 on Elements

System
System Posts: 17 Security Scout
edited July 22 in Elements Endpoint Protection (EPP)
This discussion was created from comments split from: Some problems after installation.

Answers

  • Wida
    Wida Member Posts: 6 Junior Protector

    Hi

    I'm currently updating the server manually so that it doesn't get damaged, but I have an error when I ran one update via WithSecure:

    "The update could not be installed because the installer returned an unknown error. (WA_VMOD_ERROR_INSTALLATION_FAILED)"

    2022-08 Security Update for Windows Server 2012 for x64-based Systems (KB5012170)

    best regards
    SW

  • Sethu Laks
    Sethu Laks Staff, Moderator Posts: 271 W/ Moderator

    Hi @Wida

    Thank you for reaching out the WithSecure Community,

    Please ensure that you are using the most recent version of the WithSecure product. Regarding the specific update KB5012170, the root cause remains unclear as we have been unable to reproduce the issue internally thus far. It can be challenging to determine the precise root causes of the error without examining the fsdiag logs.

    To further investigate, it would be greatly appreciated if you could enable debug logging, reproduce the issue, and then share the fresh fsdiag logs with our WithSecure support team. This will allow us to delve deeper into the matter and provide you with a more accurate solution.

    You can find step by step instruction how to collect the fsdiag with debug enable mode here: https://community.withsecure.com/en/kb/articles/29424-how-to-generate-debug-fsdiag-logs-for-elements-endpoint-protection-client-security-and-server-security

    Best regards,
    Sethu
    Community Moderator | Technical Support Engineer
    WithSecure™ https://www.withsecure.com/en/home

  • Wida
    Wida Member Posts: 6 Junior Protector

    I managed it, sometimes some installation errors pop up, I don't worry about it anymore, if not remotely then manually and that's it.

    Thanks for wanting to help

    best regards
    SW

  • Sethu Laks
    Sethu Laks Staff, Moderator Posts: 271 W/ Moderator

    Hi @Wida

    Thank you for informing us and for your understanding. Please feel free to reach out to us if the issue persists or if you have any further concerns.

    Best regards,
    Sethu
    Community Moderator | Technical Support Engineer
    WithSecure™  https://www.withsecure.com/en/home

This discussion has been closed.

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