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Alert is not resolved

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zwp-secure
zwp-secure W/ Member Posts: 24 Cyber Knight
edited April 15 in Business Suite

After an infection (it was detected and quarantined by WithSecure) the same alert appears again and again. Although we cleared it, cleared also the quarantine and made sure the file does not exist anymore on the client, the alert keeps reappering.
This is how it looks in PM. The same entry keeps coming on and on. With same date and time. By the end of the day, this alert will have replecated itself several times.

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Answers

  • zwp-secure
    zwp-secure W/ Member Posts: 24 Cyber Knight
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    PM Version: 16.01.98252

    Client: 16.0.8376.0/CS, rebooted and reinstalled already.

    Will report again…

  • zwp-secure
    zwp-secure W/ Member Posts: 24 Cyber Knight
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    I ran the database maintenance tool. Nothing changed, the same alerts keep reoccurring.

  • Sethu Laks
    Sethu Laks W/ Partner, W/ Staff, W/ Moderator Posts: 245 Moderator
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    Hi @zwp-secure

    Thank you for trying out the suggested steps, it appears we need to analysis the diagnostic report to find out the exact root causes. We kindly request you to collect the Wsdiag (formerly fsdiag) logs and contact our WithSecure Support team for further investigation. By providing us with these logs, we will be able to identify the exact root cause of the issue and offer you an appropriate solution. Thank you for your cooperation.

    Best regards,
    Sethu
    Community Moderator | Technical Support Engineer
    WithSecure™  https://community.withsecure.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.withsecure.com%2Fen%2Fhome

  • zwp-secure
    zwp-secure W/ Member Posts: 24 Cyber Knight
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    It did not happen again since. I guess the database maintenance helped, but it took a little while to resolve the issue.