How to create or generate a WSDIAG diagnostics file on a Windows computer?

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Resolution:

Follow the steps below to generate a WSDIAG report.

Click on the Windows Start button
In the list of apps, click on WithSecure
Click on WithSecure Support tools
Click Run diagnostics
Once completed, it generates a file called wsdiag.7z on your desktop
Attach the file to the WithSecure support email.

If the built-in support tool fails, download the standalone wsdiag tool. Follow the steps below:

Download the standalone wsdiag support tool from: https://download.withsecure.com/support/tools/fsdiag/wsdiag_standalone.exe
Double-click and run the wsdiag_standalone.exe file
Click Run diagnostics. The tool starts to gather diagnostic information
Once completed, it generates a file called wsdiag.7z on your desktop
Attach the file to your email reply to WithSecure support.

Note: If the file size of your WSDIAG file is larger than 10MB it is too large to send by email. However, you can upload the file to our FTP site. Make sure that you have a case number before submitting the file. You will receive a case number in the email sent by our customer support.

Rename the generated diagnostic file following this format: [Your case number here]_WSDIAG.TAR.GZ or [Your case number here]_wsdiag.7z
Right-click the Windows Start icon, and select Open Windows Explorer. A Windows Explorer window opens
Type ftp://ftp.withsecure.com/incoming in the address bar, and press Enter
Copy the renamed wsdiag file to the window (or drag and drop it there)
Reply to the email sent by our customer support to inform us that you have now uploaded the WSDIAG file.

Article no: 000040557