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EDR, BCD

BTH65
BTH65 Member Posts: 2 Security Scout
edited June 20 in Elements Endpoint Detection and Response (EDR) 
Hello,

In the EDR, during a BCD consultation, in the drop-down menu allowing you to put a situation (in progress, monitoring, closed), what does the "waiting for client" option mean?

Best Answer

  • Sethu Laks
    Sethu Laks Staff, Moderator Posts: 276 W/ Moderator
    Solved

    Hi @BTH65

    Thank you for reaching out the WithSecure Community,

    Are you referring the " waiting for customer" in the Broad Context Detections section?

    If yes, in the WithSecure Elements Endpoint Detection and Response (EDR) system, during a Broad Context Detection (BCD) consultation, the “waiting for customer” option in the drop-down menu indicates that the incident is currently on hold until confirmation or a response is received from the end customer. This status is used to signify that the next step in addressing the situation requires customer input or action before it can proceed further. It’s a way for the security team to track incidents that are pending due to customer involvement.

    Reference:

    https://community.withsecure.com/discussion/comment/130705#Comment_130705

    Best regards,
    Sethu
    Community Moderator | Technical Support Engineer
    WithSecure™ https://www.withsecure.com/en/home

Answers

  • BTH65
    BTH65 Member Posts: 2 Security Scout

    Thanks very much for your answer.

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