Capteur EDR

dsinpx · 2024-07-05T14:03:35+00:00

There was an error rendering this rich post.

dsinpx

Bonjour à toutes et tous !

Je rencontre un problème avec le capteur EDR suite à des mises à jour de Windows 11.

J'ai le message suivant : " L'état du capteur est temporairement indisponible "

J'ai désinstallé et réinstalle l'agent WithSecure mais le problème reste le même.

Avez-vous déjà rencontré ce problème ?

Merci

Find more posts tagged with

Accepted answers

dsinpx

Hello,
Thanks for your help. Unfortunately, by performing the manipulations described in the previous message, it did not work.
It was necessary to reinstall Windows 11 completely and reinstall the WithSecure agent.

All comments

dsinpx

LiselotteP

Is your issue still open? If one of the replies resolved it, please mark it as the best answer. Thanks!

JamesC

Hi @dsinpx

Thank you for the reply.

You need to ensure that you have allowed the network traffic to the following addresses in your network firewall:

doorman.sc.fsapi.com, port 443
baseguard.doorman.fsapi.com 443
obus.sp.f-secure.com, port 443
orsp.f-secure.com, port 80
cacerts.digicert.com, port 80

Do allow network traffic to these hostnames with wildcard too:

*.f-secure.com
*.fsapi.com

You should also ensure that F-Secure Security Cloud is enabled in your software configuration.

For Business Suites product
a) Logon to Policy Manager Console.
b) Click Settings with advanced View.
c) Under Settings tab, go to F-Secure Security Cloud Client > Settings > Client is enabled
d) Select Yes.
e) Distribute the policy.

For Elements product
a) Logon to Elements portal and click Profiles tab.
b) Select the assigned profile.
c) Go to Real-time Scanning > Use Security Cloud
d) Enable the service.
e) Click Save and publish changes.

If network traffic is allowed and the Endpoint Detection & Response still not connect, do try this workaround and check if it helps.

Set the registry value "CorporateMode" = "false" in HKEY_LOCAL_MACHINE\SOFTWARE\F-Secure\Ultralight\updates
Execute "C:\Program Files (x86)\F-Secure\PSB\Ultralight\ulu\1591258926\install.exe" as administrator.

NOTE: The folder "1591258926" represent the ULcore update version. It can be named as different number. Do select the highest numbers which has latest update version.

This should trigger the installation of F-Secure ulcore channel update and other missing updates.

Open the Endpoint Detection & Response software, go to Settings -> Updates and click on "Check for updates".

It will take several minutes for the missing updates to download and start installing. DO NOT reboot or interrupt the process.

If the issue persist, run the F-Secure Uninstallation Tool at here, restart the machine, and reinstall Endpoint Detection & Response software.

dsinpx

I have a problem with the EDR sensor after Windows 11 updates.

I have the following message: "The sensor status is temporarily unavailable"

I have uninstalled and reinstalled the WithSecure agent but the problem remains the same.

Have you ever encountered this problem?

Thanks

Sethu Laks

Hi @dsinpx

Thank you for reaching out to the WithSecure Community!

Currently, our community page offers support in English. Please repost your query in English to avoid any confusion.

Thanks

Sethu