Problems with the software updater and bugs

Carlos_LA

Hello, good morning

Since yesterday, I've been having problems with the software updater. I select the device, and when I click the "Select updates and install" button, nothing happens. I've also noticed that if I try to view the profile from this same screen by clicking on the name but nothing happens. In both cases, I have to look for alternative routes to reach the desired sections. See Image 1

I also noticed a visual bug, though I'm not sure if it's functional. When creating a new rule in the Application Control section, some values ​​appear when using the drop-down lists that don't seem normal. See images 2 and 3.

Thank you very much for your attention

Sethu Laks

Hi @Carlos_LA

The fix will be implemented and released within the next two working days. After the feature is released, it will take some additional time (approximately two days on average) to fully resolve the statuses. This is because agents need to send the full status upstream from the WithSecure Elements portal, and we need to process it.

If the still remains, you can feel free to reach our WithSecure support and provide us wsdiag logs from one problematic host and screenshot of error from portal for further investigation.