Troubles updating vlc to version 3.0.23

Is anyone else seeing that the software updater of WithSecure Elements Agent 25.5 is unable to install the latest VLC update (3.0.23) on Windows 10/11 hosts?

The status in endpoint client it shows:

Installation failed WA_VMOD_ERROR_CANNOT_VERIFY

I guess that it's a similar situation to this discussion that's related to winzip updates.

https://community.withsecure.com/discussion/131699/elements-epp-windows-software-updater-fails-to-install-7-zip-updates-with-wa-vmod-error-cannot-verify?tab=all

The profile in use does allow unsigned updates but it's still unable to install it.

Other than installing the vlc update manually (on a lot of hosts), is there a way to fix this so that WithSecure can install it? We've not seen this before with previous vlc updates. Maybe they just forgot to sign their latest update package?

Also, are there any log files on the endpoint that may give some more information on the failed installation? If so, where are they located?

Thanks

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Accepted answers

JamesC

@Oxen , @LaurentCE , @ws_mp24

Thank you for bringing this to our attention.

Our SWUP vendor has identified the root cause of the issue, and a fix was required on their side before we could proceed with our release.

As the fix has now been completed by the SWUP vendor, the update from our side is planned to include in our next SDK release, scheduled for Tuesday, 27th.

We are doing our best to ensure that there are no delays.

Regards

James

All comments

ws_mp24

I had another update from WS today and they’re still having issues and haven’t released the VLC update yet. The error message I now get is that the update file cannot be downloaded to the endpoint. No real ETA yet. :-(

Gio

hola Equipo sabe alguien que ha pasado con este parche si ya tenemos una fecha definida para la implementación?

AVats

Hello @JamesC,

Thank you for looking into it.

I'm still experiencing this issue and just wanted to check if the update has gone from WithSecure's end. Or if we need to do something from our end.

Best regards

ws_mp24

After seeing it was not yet fixed after the 27th I checked and was told yesterday that a "fix will be released within next two weeks in the SWUP-Win database update".

LaurentCE

Same issue — do you have any updated resolution timelines?”

Velev

@ws_mp24 sorry for being unclear, I was asking about the WA_VMOD_ERROR_CANNOT_VERIFY problem with the Inkscape v1.4.3 (msi) file, I haven't seen the uninstaller problem thus far unless the program was running during update.

ws_mp24

@Velev

The problem we've seen with Inkscape is that any previous version of it needs to be uninstalled first. The uninstall routine for various versions doesn't always do a very good job of uninstalling it and leaves traces of it behind. Taking WS out of the equation, if I use Add/Remove Programs to uninstall a previous version of Inkscape and then go to install 1.4.3 it often tells me the old version needs uninstalling first. Looking under program files quite often the uninstall has left Inkscape folder/files behind and only by manually deleting this can the new version be installed. As I said earlier, some uninstalls do a better job and actually allow the new version to be installed.

I don't think this is a WithSecure issue, I think it's a Inkscape issue.

Velev

@JamesC, Can we assume the fix will also solve the same error with inkscape-1.4.3 update?

@ws_mp24, the 7-zip issue is not related because the installers for VLC and inkscape are signed unlike the 7-zip one:

JamesC

@Oxen , @LaurentCE , @ws_mp24

Thank you for bringing this to our attention.

Our SWUP vendor has identified the root cause of the issue, and a fix was required on their side before we could proceed with our release.

As the fix has now been completed by the SWUP vendor, the update from our side is planned to include in our next SDK release, scheduled for Tuesday, 27th.

We are doing our best to ensure that there are no delays.

Regards

James

ws_mp24

I'm glad it's not just me… 😀

I've opened a ticket with WS and will update this with any response they give me…

LaurentCE

SAME situation

Oxen

Im in the same situation.