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    • PM10 cannot load policy domains

    Kobi
    Kobi Posts: 3
    in Business Suite

    PM10 cannot load policy domains: could not access HTTP invoker remote service at [https:localhost:......

     

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    Comments

    • Peter
      Peter Posts: 127

       

      Hi,

       

      Please post the complete error message or a screenshot.

    • Kobi
      Kobi Posts: 3

      error

    • Peter
      Peter Posts: 127

       

      Hi,

       

      Seems the H2 database is corrupted. This is the main data repository in PM 10 hosting everything else besides the actual Virus Definition File Updates.

       

      Do you have a backup of the H2 databases available?If you have, I suggest you restore this as a workaround to the problem at hand. The backup/restore procedure for PM 10 is explained in the PM 10 admin guide (chapter 4, Backing up & restoring Policy Manager data).

       

      If you do not have a backup and a reinstall is not an option, I suggest you create a new support ticket so we can have a closer look at the case and the available data.


      Note also, F-Secure is working on a PM 10 Service Release targeting to fix the H2 corruption issues as experienced by some of our customers. Exact schedule for this release is still open, but sooner than later...

       

       

    • Kobi
      Kobi Posts: 3

      FYI the server is working fine (Client getting updates and policies from it,  but I still can't connect to it with the consol, I don't have a backup of that folder, I reinstalled th FM10 consol and server and getting the same error.

       

      I have lots of roles on that server and I was hoping not to need to rebuild it.

       

      are you any close to find a solution to fix this problem.

       

      Regards.

       

    • Peter
      Peter Posts: 127

       

      Hi,

       

      We might be able to help you here but please create a support ticket on the issue.

       

      Thank you.

    • pdrift
      pdrift Posts: 1

      We are also encountering same problem.  Was this resolved for you guys?

    • Pettson
      Pettson Posts: 2

      Exactly the same here too...

       

      PM break down four days ago, according to the log files. Reinstall did not change anything.

    • Jari-P
      Jari-P Posts: 35

      Hi,

       

      Please open ticket to our support regarding this problem.

       

      To contact support, please go to following address:
      http://www.f-secure.com/en/web/home_global/support/contact

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