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Hello, All client devices where the agents are installed, the malware protection status is showing as malfunctioning. Upon reviewing the status details, the issue appears to be related to the inability to establish a connection with the scanning and reputation server. To troubleshoot, we have taken the following steps:…
Hello, with F-secure 15.30, I used fspm-definitions-update-tool to download the updates and I installed them offline with fsaua-update.exe. This worked very well. Since migrating to WithSecure 16.01, I've been using the new version of fspm-definitions-update-tool, which also works well. However, the new fsaua-update_32.exe…
Why are quarantined tar files being detected as malware during scans? This issue has been occurring with multiple files since yesterday. The file is located at the following path. Trojan-Downloader:W97M/Dridex.X|None|On_demand_scanner.file_infection.nothing|C:\ProgramData\F-Secure\Quarantine\Repository\TAR\00000001.tar[1]…
Is there a grace period after a WithSecure EPP license expires, or does it simply just stop working?
Hi ! I have a citrix catalogs with 9 servers which each one morning rebooting from the snapshot of golden image. How i needs to install WithSecure on the golden image ? I guess it's not just run the .exe file of WithSecure intall. Thank you for your help !
Since the installer is the same for EPP and EDR, can an already existing install of EPP be changed via a new Voucher-Code to also include the EDR features?
Bonjour, Je voudrais faire en sorte qu'un profil de serveur puisse installer les mise à jour le troisième mardi de chaque mois à 07h00 du matin mais lors du cron je n'arrive pas à avoir ce que je veux. pouvez-vous m'aider s'il vous plait ? Translation to English from @LiselotteP : I would like to ensure that a server…
In the EPP dashboard, there are is a bar chart of infection counts as follows: I'm trying to re-create the chart using API calls, but can't find what the counts represent. I thought at first it represented the number of devices the infection was found on, but this proved to be incorrect. For example, in our company…
Hello, I deploy WithSecure Elements EPP for Computers with intune since 2 years. With latest versions i always have an error when deploying: "Erreur irrécupérable pendant l'installation","0x80070643" I followed this guide:…
Hello, We are using WithSecure Elements EPP for Computers Premium. We have also rolled out Attack Surface Reduction rules as per recommendations from Microsoft. We have a Powershell script to show & confirm that the settings are in ‘block’ mode. However when we run a test process to check each of the rules they are not…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Update: Removed all F-Secure.com addresses. These are no longer available, and all customers and partners should use the new addresses. For most customers, WithSecure Elements products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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