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Hello, is it always necessary to reboot a device after the agent installation? Or could the install complete successfully without needing to restart the device? Also, what I understand from the docs is that it could require a restart as it could not, so when does the agent installation require and when not and why? (my…
Hello, I wanted to try the isolation feature on a Linux machine, but apparently it doesn't allow me, so I want to know if the isolation feature is available on Linux as well or just on Windows machines. Thank you.
Hello, I'm currently testing Withsecure EDR with ransomware. The solution works well (my files are not altered), but the ransomware leaves an encrypted duplicate next to my file (files .psr, as shown in the screenshot below). I attempted to find a way to properly remove all the .psr files using the "Remediation" > "Delete…
Please improove one option, becouse in first step "Accepted behawior " i can select only „all Devices” or „Affected devices” , there will be great to see option to select specific devices, becouse this specific behawior on IT department, or developer department users can run on his many devices, but now WithSecure…
Is there a grace period after a WithSecure EPP license expires, or does it simply just stop working?
Hello, I'm looking to see if Annual EDR reports are available. some customers ask us if it is possible to create a PDF annual report of BCDs and actions taken by EDR. I found the monthly report but no annual report. Are there plans to add it later? Regards,
Hi ! I have a citrix catalogs with 9 servers which each one morning rebooting from the snapshot of golden image. How i needs to install WithSecure on the golden image ? I guess it's not just run the .exe file of WithSecure intall. Thank you for your help !
So I'm trying to figure out how other people are dealing with this situation, we have about 80% seasonal staff who all bring their own device. While they are with us, we provide WithSecure ep,edr, vm as well as office and other online tools. Because these devices are owned by the end user, we get so many alerts after hours…
Since the installer is the same for EPP and EDR, can an already existing install of EPP be changed via a new Voucher-Code to also include the EDR features?
New version of Windows EDR sensor released to production Feb 8th 2022 (version 2022.1.19), which will introduce enhanced self-protection features, results removal of 'fsatps.exe' process. Therefore any existing controls witch rely on the presence of this 'fsatps.exe' process will become in-effective once this update is…
UPDATE 2025-03-13 / 10:27 UTC: The maintenance has been completed and all functionality is now available. We will be having an extended maintenance break for WithSecure Elements Exposure Management for Cloud, starting at 17:00 UTC on 12th March 2025. This maintenance break will last potentially until 12:00 UTC on 13th…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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