Get answers and solutions, initiate discussions, and connect with experts globally
We have a scheduled scan on our computers using WithSecure Business Suite 16.01, and each scan gives us scans of over 2 million files. However, when I run a “dir” command on the disk on which the scan took place, the result is much lower (700k). I'd like to know how the programmed scan works and what it actually scans.
Hello, I rencently installed WithSecure Linux Security 16.00 on Ubuntu 22.04 machines. These Linux VMs are not connected to the internet, they are connected to a Windows Server Policy Manager, which is connected to the internet. On the Policy Manager, I can see my Linux machines. I can also see that they are well connected…
Hi everybody, Some Windows 10 PC, after push installation of withsecure (16.00 client version for business suite), are not showed on PM Pending. I try to uninstall withsecure with a remove-tool and install again offline method with success, but are still showed on Unmanaged devices. All of devices are on AD Domain and have…
Hello everybody, Is there any administrative guide could help me to upgrade the PM suite ? In the previous upgrade I did not uninstall old version, but there was the same path. Someone help me please ? Thanks
Hi, i'm managing a private cloud solution for provisioning virtual machines and related services. This uses mostly API-Calls and Scripts to different infrastructure services (Virtualization, Networking, User Management, Backup etc.). We would like to include an API-Connection to Policy Manager 16 to automatically remove…
With the new versione of policy manager 16.01, the error releated to export package is back also if Policy Manager Console is executed with elevated Administrator privilege. Someone have the same issue?
Hello, How do you feel about the password reset feature in WithSecure Policy Manager Server and Console? It's openly documented in the manual and leaves H2DB contents intact, which I feel is a security risk. WithSecure Support says to use Reset Tool on PM, user must first log into server OS as administrator, which is one…
Greetings! I have the following issue: When trying to request virus-signatures or other updates, both the clients protected by WithSecure Business Suite and the Hyper-V (Which currently runs With-Secure Server Security Premium) fail to request the updates. I get the following logs in C:\ProgramData\F-Secure\Log\AUA…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Elements portal's Security Events page shows that "OfficeClickToRun.exe" was blocked from changing the "fshoster64.exe" process , whereas "fshoster64.exe" can be any WithSecure service is generated. Will selecting acknowledge allow the specific process to run? Or we still need to do manual whitelisting or exclusion?…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center, Partner Portal or eService Portal. How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
It looks like you're new here. Sign in or register to get started.