Issue:
WithSecure Policy Manager is warning on the Server events for the last 24H event list that the latest virus definition update is several days old.
Resolution:
If the WithSecure Policy Manager Server is showing this event on the dashboard:
- Make sure that you have upgraded both the Policy Manager and the clients to a supported version. You need to have at least version 16 of both Policy Manager and the clients, since old versions will not be able to connect to the WithSecure Update servers.
- Verify that the server is able to connect to the WithSecure Update servers. You can download and run the WithSecure Connectivity Tool to make sure the client and servers can connect to all required addresses: https://download.withsecure.com/connectivitytool/ConnectionChecker.exe
- Verify that the server has more than 2GB of free disk space and that there are no low disk space alerts shown on the server events list. If the server has less than 2GB, the Policy Manager Server will automatically stop downloading new virus definition updates
Article no: 000002308