Product Troubleshooting WithSecure Business Suite

Warning message of "This installer version is going to be obsoleted at the end of year 2024" during the installation of Linux Security 64
Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Where can I find the key code for the latest version of my Business Suite software?
Error: "The keycode that you entered is not valid" when trying to export an installation package for Client Security or Server Security
"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
How to schedule Business Suite Software Updater to install updates automatically to Client Security and Server Security devices?
f-secure-baseguard services gone for Linux Security 64 and Atlant after FSBG 1.0.907 update
How to hide the real-time scanning exclusions or other exclusions from users in the local Client Security or Server Security user interface?
WithSecure Client Security or Server Security Web content control is not blocking categories that are set as "Disallowed"

"Customer number is invalid" error when registering or logging in to Policy Manager Console

Issue:

"Customer number is invalid" error when registering or logging in to the Policy Manager Console. How to fix or troubleshoot the issue?

Resolution:

If you receive an error that the customer number you entered is no longer valid, check the following items:

Make sure that the customer number entered during registration is a correct one (the number is visible in the license certificate).
Make sure that the license is still valid (the information is visible in the license certificate).
Make sure you have valid Client Security and Policy Manager versions: 11.xx and 12.xx are no longer supported. Policy Manager 12.x and earlier cannot connect to the registration server.
There were some issues reported on November 24, 2024, but our R&D team has already resolved them.

Article no: 000015351