Policy-based upgrades and installations are failing with error status "download interrupted" - WithSecure Community
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<h3 data-version="5" data-article="000020477" data-id="issue">Issue:</h3>
<p>We are using the policy-based installation option to upgrade our clients, from which we receive status "Failed: download interrupted" </p>
<h3 data-id="resolution">Resolution:</h3>
<p></p><p>By default F-Secure Policy Manager Server can handle a maximum of 50 simultaneous package download requests. If the network cannot handle the bandwidth required for 50 simultaneous downloads, the policy-based installation or upgrade operation might fail. This error can also be the result of, if you have a sub-network with low bandwidth, which tries to fetch packages for several minutes.<br><br>For a network with low bandwidth, that can not handle such a high network load, we recommend to use the F-Secure Policy Manager Proxy as an option.<br>Policy Manager Proxy offers a solution to bandwidth problems in distributed installations of Client Security and Server Security by significantly reducing load on the networks. More about this topic can be found in the <a rel="nofollow" href="https://help.f-secure.com/product.html#business/policy-manager-proxy/15.10/en">Help Guide</a>. The Policy Manager Proxy can be downloaded from the F-Secure <a rel="nofollow" href="https://www.f-secure.com/en/business/downloads/policy-manager">downloads</a> page.<br><br>Another solution, which can decrease the network load, is to use the additional_java_args setting: <b>-DmaxSynchronousPackageRetrievalRequests=25</b><br><br>This settings changes the maximum number of simultaneously handled package download requests for policy-based installations. <br><br>You can apply this change on your F-Secure Policy Manager Server by following these steps:</p>
<ol><li>Open the Command Prompt as an administrator and use the command <b>net stop fsms</b> (This command stops the F-Secure Policy Manager Server service)</li><li>Open <b>regedit</b> and navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Data Fellows > F-Secure > Management Server 5</li><li>Select additional_java_args and double-click it</li><li>Enter the following string to Value Data: <b>-DmaxSynchronousPackageRetrievalRequests=25</b></li><li> Use <b>net start fsms </b>command to start the F-Secure Policy Manager Server service</li></ol><b>Note:</b> If there is no existing <b>additional_java_args</b> registry entry, you can create one. Set the type as <b>REG_SZ</b>.
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<p>Article no: 000020477</p>
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