Endpoint Protection
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Troubleshooting articles
Endpoint Detection and Response
Extended Detection and Response
Exposure Management
Identity Security
Common Topics
Collaboration Protection
Other WithSecure Products
WithSecure Cloud Protection for Salesforce
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After onboarding a new Elements Exposure Management, the Identities view in the Elements Portal does not populate data.
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Some Elements Vulnerability Management scheduled system scan end up with "Terminated" status
When requesting a scan node license in Elements Exposure Management Portal, the error "number of allowed scan node licenses has been reached" is displayed.
How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
Browsing Protection extension in Chrome causes all sites to be blocked on first search
Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
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Eicar test files uploaded as documents to Salesforce are not detected as malicious by Cloud Protection for Salesforce
How to increase the Scan Quota Increase in the Cloud Protection for Salesforce when getting Error monthly scan usage quota limits exceeded ?
Configurable Point of Presence: Set up your data processing region

How to reduce CPU usage during WithSecure Client Security or Server Security scheduled scanning?

Issue:

WithSecure Client Security or Server Security scheduled scan causes high CPU usage. How can I reduce this?

Resolution:

Follow the steps below to change the priority of the scan from "Normal" to "Background" to improve the host performance during scheduled scanning:

Open the Policy Manager console
Select a host or policy domain from the domain tree
Go to the Settings tab
Navigate to Windows > Manual scanning
In the Scheduled scanning section you can change these settings to improve performance:
- Run scanning with low priority (scan takes longer but takes less CPU resources)
- Scan only known file types (scan in faster but does not scan all files)
- Scan inside compressed archives (this requires significantly more CPU resources)
After changing settings, distribute the policy (Ctrl + D)