Product Troubleshooting WithSecure Business Suite

Warning message of "This installer version is going to be obsoleted at the end of year 2024" during the installation of Linux Security 64
Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Where can I find the key code for the latest version of my Business Suite software?
Error: "The keycode that you entered is not valid" when trying to export an installation package for Client Security or Server Security
"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
How to schedule Business Suite Software Updater to install updates automatically to Client Security and Server Security devices?
f-secure-baseguard services gone for Linux Security 64 and Atlant after FSBG 1.0.907 update
How to hide the real-time scanning exclusions or other exclusions from users in the local Client Security or Server Security user interface?
WithSecure Client Security or Server Security Web content control is not blocking categories that are set as "Disallowed"

DNS queries are blocked by the Botnet Blocker in Client Security/Server Security.

Issue:

DNS resolution for certain sites are blocked with the product installed. How to avoid this from happening?

Resolution:

Most likely the DNS resolution is blocked by the Botnet Blocker feature. The site is rated as unsafe and hence blocked by the feature.

You need to do the following:

1. Share the URL with the Labs team, for further investigation. The Labs team will whitelist the URL if the site is not malicious: https://www.withsecure.com/en/support/contact-support/submit-a-sample

2. Whitelist the blocked site or the IP address of the blocked site via the Advanced View in the PM Console at:

Log in to Policy Manager Console
Highlight a host or policy domain from the Domain Tree
Go to the Settings tab
Go to Web content control settings
Click Add from the right side of the Trusted sites list
Add the site or domain URL in the address field
Distribute the policy (Ctrl + D)

Article no: 000003887