Issue:
Elements Endpoint Protection (EPP for Computers and EPP for Servers) settings profiles can not be modified in the Elements Endpoint Protection Portal
- Most settings simply state if they are on or off, there are no switches to change the state
- You can make changes to firewall rules, but there is no option to save and publish to the profile. You can press Done but that only leads to the saving process hanging until you cancel the operation. There is also the option to Save and Publish to multiple profiles, but from the next selection screen the profile where the changes were made to is missing.
Resolution:
This issue can be caused by the following:
- Modifications are being made to the default WithSecure profiles. These are set to read-only and can not be modified by anyone
- Companies can not modify profiles that are owned by a Solution Providers (SOP) or Service Provider (SEP). You can verify that you are the owner of the profile by viewing the Owner column in the Profiles page in the Elements Endpoint Protection portal
- The logged in admin account is restricted to read-only
If you are an administrator user on the company level, to create a profile, which you yourself can edit, you can clone an existing profile:
- Log in to the Elements Security Center portal: https://elements.withsecure.com
- Open the Security configurations section from the menu on the left
- Go to the Profiles page
- Click the Three dots on the right side of a profile
- Select Clone profile
- Give the profile a name
- Edit the settings
- Click Save and publish
To assign that profile to a specific device:
- Go to the Devices page
- Select the device(s)
- Click Assign > Assign profile
- Select the profile and click Assign
A Solution provider (SOP) or Service Provider (SEP) administrator user can use the
Copy profile to another account feature, to copy a profile between the SOP and SEP levels or between two Elements company accounts:
- Go to the Profiles page
- Click on the three dots on the right side of the profile
- Select Copy profile to another account
- Select the account the profile should be copied to and click Confirm
- Name the profile and click Save and publish
Now the profile will be owned by the account it was copied over to and the administrators of that account can edit the profile.
Once the profile has been saved and published, it will be visible on your Profiles page and the Owner column will show your company as the owner of that profile.
Article no: 000008997