Product Troubleshooting Other WithSecure Products

Why Am I Getting Error 503 When Attempting to Access Elements EDR?
"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
Failed to complete update installation due to Policy Manager version warning output in Atlant/Linux Security 64
Error: "The management group cannot be found" when performing Countercept Cloud Detection for O365 to Entra ID Migration
Unable to validate Countercept MDR installer for Linux signature with error 'signature cannot be verified: no public key'
Internet Gatekeeper blocks(or slowdown) some sites
Correct way to import certificates into MSG
Emails to external recipients sent from software not encrypted by MSG
How to add a user to the MSG or PSE users list so that they pass recipient verification?
How to display encrypted messages in Messaging Security Gateway End User Web

WithSecure Messaging Security Gateway (MSG) license still shows expired despite the renewal

Issue:

I have renewed my WithSecure Messaging Security Gateway (MSG) license but the appliance still states the license is expired, how can I fix this issue?

Resolution:

Despite renewing your WithSecure Messaging Security Gateway (MSG) license, there is a possibility the license expiry date is not updated in our system. Proceed to contact your F-Secure reseller or sales contact. If you are unable to reach your point of contact in WithSecure, proceed to report the issue by contacting support.

Article no: 000019186