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How to add a user to the MSG or PSE users list so that they pass recipient verification?

Issue:

Emails sent to a user never arrive because the user is not recognized as a verified recipient and are therefore blocked. How to add the user as a verified recipient on a Protection Service for Email (PSE) or Messaging Security Gateway (MSG) appliance?

Resolution:

Log in to the PSE / MSG appliance
Select the System tab from the top
Go to the User Management section from the menu of the left
Go to Users
Click Add User
Enter the user's details and click Add Entry

Now you can verify that the emails sent to the user are no longer blocked.

Article no: 000017328