Issue:
After upgrading the managed hosts and the Policy Manager Server to version 16, the managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server.
The managed hosts have no issue to download the definitions update from the Policy Manager Server. Also, running the connectivity tool shows no issue in connecting to the Policy Manager Server.
Resolution:
You need to ensure that the management server address has been configured on the root domain level in the Policy Manager Console:
* Settings (standard view) > Centralized management > Policy Manager Server address
* Settings (standard view) > Centralized management > HTTP port
* Settings (standard view) > Centralized management > HTTPS port
Article no: 000043396